Client Success Supervisor

Hello Nicaragua! 🇳🇮
🔖Hiring!
📍On site position - Managua
Client Success✨
About the Role
Link UP BPO is looking for a highly responsive, organized, and solutions-oriented Client Success Supervisor to serve as the key connection between our clients, internal teams, and operations.
This is more than a communication role. You will own the client experience, monitor day-to-day operations, identify issues early, and ensure client expectations are consistently met.
We are looking for someone proactive, dependable, calm under pressure, and comfortable taking ownership and making decisions.
What You'll Do
Serve as a primary point of contact between clients and internal teams.
Respond promptly and professionally to client calls, emails, messages, and requests.
Monitor client accounts, team performance, deadlines, and service levels.
Coordinate with operations and team leaders to resolve client concerns and operational issues.
Identify potential problems early and take action before they become escalations.
Handle client escalations professionally and protect the client relationship.
Track open issues and follow up until they are fully resolved.
Ensure client expectations, updates, and special requests are clearly documented and communicated.
Conduct client check-ins and gather feedback on service quality.
Communicate client feedback to internal teams and ensure appropriate follow-up.
Monitor compliance with SOPs and help improve processes when needed.
Support client onboarding and new process implementations.
Provide guidance, accountability, and support to assigned team members.
Required Qualities
Excellent English communication skills, written and verbal.
Strong customer service and relationship-management skills.
Highly organized, responsive, and reliable.
Excellent attention to detail.
Strong problem-solving and decision-making skills.
Calm and professional under pressure.
Comfortable handling difficult conversations and escalations.
Proactive, accountable, and solution