Remote Part-Time Client Support Specialist – United States

Smart Marketing Hub is hiring a remote, part-time Client Support Specialist in the United States. In this role, you will help clients get timely, accurate answers and resolve service issues. You will work with the client support team and cross-functional departments to improve client satisfaction and service delivery.

Key Responsibilities

• Respond to client inquiries and resolve issues through multiple communication channels.
• Provide accurate information about products and services.
• Document client interactions and keep system records up to date.
• Escalate complex issues to the appropriate department.
• Follow up on outstanding requests and monitor them through resolution.
• Collaborate with teammates to improve support processes and client experiences.
• Gather client feedback to help improve products and services.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Previous customer support or related experience preferred.

Team and Reporting

You will report to the Client Support Manager and collaborate with team members and cross-functional partners. The team shares insights and best practices to support continuous learning and improvement.

Job Details

• Employer: Smart Marketing Hub
• Job title: Client Support Specialist
• Work arrangement: Remote; open to candidates in the United States
• Employment type: Part-time