Collections Representative

Oral And Written Fluency in English is required.On Site Position in Tegucigalpa, Francisco Morazan.
Job Summary:
In the assigned corporate division, the Collections Specialist will contact customers via phone and email to collect funds related to delinquent accounts.
Essential Job Functions:
Contact customers through phone, email, and written correspondence to follow up on delinquent invoices.Negotiate payment plans and terms to secure timely payments.Activate and manage customer accounts on the credit card payment portal.Assist customers in setting up and troubleshooting any issues related to online payments.Receive and process credit card payments from customers.Ensure the accurate application of payments to customer accounts.Provide clear and concise communication regarding outstanding balances, payment options, and deadlines.Address customer inquiries and concerns promptly and professionally.Maintain accurate and up-to-date records of customer interactions, payment agreements, and relevant information for weekly calls.Generate regular reports on collections activities, payment trends, and outstanding balances.Assist with general administrative duties related to collections, including data entry, filing, and document management.
Minimum Requirements:
Proficient in PC applications (Microsoft Office) with strong communication and organizational skills.Excellent English communication skills for both email and phone interactions.Ability to communicate clearly with both internal and external customers.Strong problem-solving skills to identify the root cause of issues.Ability to multi-task effectively.Comfortable in a fast-paced, high-stress environment.Conflict resolution skills.Analytical problem solver with a passion for delivering excellent customer service.No previous collections or logistics experience is necessary; training will be provided.