Collections Specialist

We're looking for a Collections Specialist to manage past-due accounts, drive resolution on outstanding balances, and support Tongo's broader collections and enforcement strategy. This role requires a mix of professional communication skills, analytical rigor, and comfort navigating complex or sensitive agent situations, holding customers accountable while preserving the relationship and Tongo's reputation in the real estate community.
What You'll DoManage a portfolio of past-due accounts, conducting outreach via phone, email, and other channels to secure repaymentNegotiate repayment plans and resolve disputes in line with company policy and applicable regulationsMaintain accurate, detailed records of collection activity and customer communications in our systemsSupport UCC-1 and UCC-3 filings and related enforcement steps, escalating accounts appropriately when neededCoordinate with external partners (collections agencies and legal counsel) on complex or delinquent casesWork cross-functionally with Underwriting and Customer Service on shared accountsIdentify patterns in delinquency and recommend process improvements to reduce future riskMaintain a professional, composed tone in every interaction, even with challenging or distressed customers
What We're Looking ForPrior experience in collections would be greatExperience with the US real estate market would be helpfulStrong communication skillsA self-starter who takes initiative on new tasks rather than waiting to be told what to do nextFluent English
Nice to HaveFamiliarity with UCC-1 and UCC-3 filings and enforcement processesFamiliarity with HubSpot or similar CRM platformsExperience working with US financial services clients or customers