Customer Account Specialist Order Management Customer Service

About the Role
We're looking for a Customer Account Specialist to be the go-to point of contact for an assigned book of customer accounts — owning their orders from the moment they're placed all the way through to invoice, and building the kind of relationships that keep customers coming back. If you're organized, a natural problem-solver, and you like being the person who makes things run smoothly behind the scenes, this role is for you.You'll work at the intersection of sales, transportation, plants, and credit, keeping everyone aligned and every order on track. This is a hands-on, high-impact role where accuracy and proactive communication make all the difference.
What You'll DoOrder ManagementMonitor SAP for incoming EDI orders and accurately enter non-EDI orders on time, with an eye for special customer requirementsOwn each order end to end — from release to shipment to any follow-up — using the CSR Dashboard and reports to keep order flow movingReview and edit orders for correct pricing, promotions, load accuracy, and proper sourcingProcess invoice corrections, credit memos, and returns as neededCustomer Relationship & Account SupportServe as the central liaison between customers and internal/external teams (sales, brokers, transportation, plants, credit)Provide proactive communication on order status, logistics, and action plans — keeping customers and the sales team informed and alignedPartner with Account Managers and Sales to support account needs, resolve pricing discrepancies, and generate customer reportsResearch root causes on account-specific issues and coordinate solutionsCollaborationWork closely with plants on production scheduling to meet customer demandCoordinate with credit and master data teams on customer setup and maintenanceCross-train and back up teammates to keep the department strongWhat Success Looks LikeYour performance in this role centers on two areas:Order Management — volume and accuracy of orders entered and managedCustomer Relationship — quality of support provided to Account Managers and the Sales team
What You BringExperience in customer service or account management preferredKnowledge of supply chain/logistics in consumer products or a related industry preferredIntermediate MS Office and SAP experience preferredStrong communication skills and the ability to juggle multiple systems and prioritiesMust be able to read, write, and speak English