Customer Advocate and Engineering Liaison

We are seeking a dedicated and customer-focused professional to join our team as a Customer Advocate and Engineering Liaison in San Francisco, California. This contract position plays a crucial role in connecting our engineering teams with our customers, ensuring that their needs are met while also supporting product development. Working in a dynamic environment, you will have a significant impact on customer satisfaction and product improvement. Key Responsibilities Serve as the primary point of contact for customer inquiries and feedback, providing exceptional customer service. Facilitate communication between customers and engineering teams, translating customer needs into actionable insights. Manage and prioritize customer project requirements, ensuring timely delivery and resolution of issues. Develop and maintain customer relationship management (CRM) documentation to track interactions and feedback. Participate in cross-functional meetings to convey customer perspectives and contribute to product development discussions. Analyze customer feedback and project outcomes to recommend improvements and enhancements. Support training and onboarding initiatives for customers, helping them achieve maximum value from our products. Required and Preferred Qualifications Bachelor's Degree required. Proven experience in customer service and project management roles. Strong communication skills, both written and verbal. Familiarity with project management tools and customer relationship management (CRM) systems. Preferred experience in liaising between technical teams and non-technical customers. Ability to manage multiple projects and deliver results under tight deadlines. 2+ years of relevant experience in customer advocacy or a similar role. Our company fosters a collaborative and inclusive work culture that encourages growth and innovation. You will have opportunities for professional development, including workshops and training sessions designed to expand your skill set. We offer a modern workplace that values work-life balance and supports your well-being, along with benefits that promote a healthy lifestyle and career advancement. In this position, you will work with common tools such as CRM software and project management applications. You will be part of a flexible team structure that encourages open communication and teamwork, reporting directly to the Customer Experience Manager while collaborating closely with the Engineering team. You will have the chance to work cross-functionally with various departments, providing insights from customer interactions to enhance our products and services.