Customer Care Analyst Portugueseenglish

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Customer Support Agent
Persons hired for Customer Support will handle a variety of corporate support inbound inquiries supporting all Client Divisions. Expectations of the agents position include accurately capturing required customer information and issues as wells as documentation of customer inquiry details using appropriate computer applications in an expedient and timely manner.

Responsibilities Handles a wide range of customer inquiries and/or complaints that are received via phone contacts. Shares client new products and services with customers to meet their requirements Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate: Provides inquiry resolution and escalation per established processes Triages inquiries to others for resolution Documents customer interactions accurately and completely
Qualifications we seek in you! Minimum Qualifications Technical High School Diploma Minimum of one year call center, customer order entry, or other customer service experience required Types a minimum of 45wpm Fluent English Excellent written and oral communication skills

Preferred Qualifications/ Skills Experience using workforce management systems and/or contact management systems Strong interpersonal skills Must be able to adapt easily to rapid change and work well independently and with teams Strong system aptitude and analytical skills Must be able to develop positive relationships with all internal and external clients, Being fluent in Portuguese (Nice to have)
Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.