Customer Experience Specialist in New York City, NY
Published on CazVidat MWD Kit
Apply for the Customer Experience Specialist role at MWD Kit in New York City. Full-time, $24.32/hr. Deliver exceptional customer service and support.
Salary
$24 per hour
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Customer Experience Specialist in New York City, NY
$24 per hour
Job description
MWD Kit is hiring a Customer Experience Specialist in New York City, NY. Join our team to deliver outstanding customer service and support throughout the entire customer journey. We seek a proactive, customer-focused professional skilled in resolving issues and building positive relationships.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
- Efficiently resolve customer concerns with professionalism and empathy.
- Build and maintain strong, lasting customer relationships.
- Track, document, and follow up on all customer interactions accurately.
- Identify customer needs and recommend tailored solutions.
- Collect customer feedback and share actionable insights with relevant teams.
- Collaborate closely with sales, operations, and product departments to enhance customer satisfaction.
- Monitor customer experience metrics and support continuous improvement initiatives.
- Stay up to date with company products, services, and policies.
Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1 to 3 years of experience in customer service, support, or customer experience roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution capabilities.
- Proficient with CRM systems and customer support software.
- Ability to multitask and prioritize competing demands effectively.
- Detail-oriented with strong organizational skills.
Preferred Skills
- Experience with CRM platforms such as Salesforce, HubSpot, or Zendesk.
- Data analysis and reporting proficiency.
- Ability to work independently and collaboratively within a team.
- Empathy and a customer-first mindset.
Compensation & Employment Details
- Pay Rate: $24.32 per hour
- Job Type: Full-time
- Location: New York City, New York, United States
- Remote Work: Not eligible
Performance Metrics
- Customer Satisfaction (CSAT) Score
- Net Promoter Score (NPS)
- First Contact Resolution Rate
- Response and Resolution Times
If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, apply today to join MWD Kit!