Customer Onboarding Manager

On behalf of FinTech Client #1, SD Solutions is looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship!SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.
As an Onboarding Manager, ERP Migrations, you will lead ERP migration projects for existing Tipalti customers who are moving from one ERP system to another (e.g., NetSuite, QuickBooks Online, Intacct, SAP, Xero). This is a specialized track within Tipalti's Onboarding Manager career path, focused on some of our most complex, highest-visibility implementation work. You'll guide customers end-to-end — from early discovery and scoping through cutover and hypercare — while acting as a trusted advisor to customer Finance and Accounting stakeholders, often including VP-level leaders. The ideal candidate is self-motivated, detail-oriented, and an excellent communicator who keeps customers and internal partners informed at every stage of the project.
Responsibilities:Leading end-to-end ERP migration projects for existing Tipalti customers, managing the full lifecycle from discovery and scoping through sandbox testing, cutover, and hypercareServing as the primary point of contact and trusted advisor for customers' Finance and Accounting stakeholders — including VP-level leaders — with clear, proactive, and professional communication throughout the projectPartnering with Sales, CSM/SAM, and TAM teams during project intake to capture project details, scope requirements, and coordinate Statement of Work (SOW) preparation and pricingCoordinating integration updates between Tipalti and the customer's new ERP, working closely with internal integration and technical teamsAdvising customers on data migration best practices, including vendor data and open bill migration, and use of AP clearing accounts where appropriateAssessing project complexity (number of entities/instances, transaction volume, additional integrations, regulatory requirements, parallel run requests) to determine the right level of testing and supportPlanning and executing cutover activities that minimize downtime, with clear advance communication to customers about timing and expectationsProviding hypercare support after go-live to ensure a smooth transition and quick resolution of any issuesMaintaining timely, proactive communication with customers and internal stakeholders across the project, including planning for coverage during any absences so momentum isn't lostOverseeing project timelines, tasks, and deliverables, keeping customers on track and exceeding expectationsContributing to the internal knowledge base, capturing lessons learned and helping colleagues navigate future ERP migration projects
Requirements:Bachelor's degree in a relevant field or equivalent practical experience4+ years of implementation, project management, consulting, or customer success experience with SaaS applicationsHands-on experience implementing and/or integrating ERP applications such as NetSuite, QuickBooks, Intacct, SAP, or Xero (required)Excellent project management, written and verbal communication, and problem-solving skills, including experience communicating professionally with senior/executive-level stakeholdersAbility to work in a fast-paced, deadline-driven start-up environmentPassionate about customer service and proactively identifying solutions
Bonus points if you have:Accounts Payable and Procurement knowledgeAbility to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)Experience with multi-entity, multi-instance, or cross-border ERP migrations
About the company:A well-funded fintech unicorn operating a cloud-based global payables automation platform. Enterprises use it to streamline supplier payments, mass payouts, and AP operations across international markets — replacing manual finance processes with automated, audit-ready workflows.