Customer Relationship and Automation Specialist (programador comercial - bilingüe - Inglés/Español))

Company Description Top Talent Head Hunting & HR Consulting is an Organizational and Human Resources Consulting firm founded in July 2007, providing guidance and support to clients worldwide. The firm helps organizations improve business results through the design and development of structures, processes, and people strategies that align with company values. With a team of expert consultants in multiple areas of the organizational world, Top Talent delivers specialized, high-level advisory services. The company shares current market practices in organizational structure and culture, offering clients a global perspective while acting locally to optimize the potential of their people.Role Description The Customer Relationship Management and Automation Specialist is a full-time remote role focused on optimizing CRM platforms and automation workflows to support business development and HR consulting services. Day-to-day responsibilities include configuring and maintaining CRM systems, creating and managing automated email and communication campaigns, and ensuring data accuracy and consistency. The specialist will analyze customer and candidate interactions, generate reports and dashboards, and provide insights to improve engagement, sales pipelines, and service delivery. The role also involves collaborating with consultants and sales teams to refine processes, segment audiences, and implement best practices in customer relationship management and automation. This position requires proactive problem-solving, consistent documentation, and continuous improvement of CRM and automation strategies.Qualifications· Strong Customer Relationship Management (CRM) skills, including CRM configuration, maintenance, and user support.· Solid Analytical Skills for interpreting data, generating reports, and providing actionable insights.· Effective Communication skills English and Spanish is a Must for collaborating with internal teams and conveying technical concepts in clear language.· Experience in Sales support, such as managing pipelines, tracking leads, and enabling sales-focused automation.· Proven Project Management abilities to plan, implement, and monitor CRM and automation initiatives.· Experience with marketing and sales automation tools (e.g., HubSpot, Salesforce, Zoho, or similar platforms).· Knowledge of data management, segmentation, and basic data privacy and compliance principles.· Bachelor’s degree in Business, Information Systems, Marketing, Human Resources, or a related field, or equivalent practical experience.· Ability to work independently in a remote environment, manage multiple priorities, and meet deadlines.· Background or interest in HR consulting, talent management, or organizational development is an advantage.