Customer Relationship Manager Job in Surat, Gujarat
Published on CazVidat acme creation pvt. ltd.
Apply for Customer Relationship Manager at acme creation pvt. ltd. in Surat. Full-time role with ₹300,000/year salary. Strong CRM and communication skills requi
Salary
₹300,000 per year
Location
Surat, Gujarat, India
Employment type
Full time
Workplace
Not provided
Customer Relationship Manager Job in Surat, Gujarat
₹300,000 per year
Job description
Key Responsibilities of Customer Relationship Manager
- Serve as the primary point of contact for customers, handling inquiries, resolving complaints, and providing support.
- Collaborate with sales and marketing teams to identify growth opportunities and enhance the customer experience.
- Develop and maintain strong, trust-based relationships with key clients to foster loyalty and retention.
- Proactively identify and resolve customer complaints, issues, and inquiries swiftly to ensure high satisfaction levels.
- Act as a liaison between customers and internal teams including sales, product, and marketing to ensure customer needs are met effectively.
Required Skills and Qualifications
- Experience: Minimum 2 years in customer service, sales, or account management roles.
- Education: Bachelor's degree in Business Administration, Marketing, or related field.
- Communication: Strong proficiency in English and Hindi communication skills.
- Analytical Skills: Ability to analyze customer data, trends, and feedback to make informed, data-driven decisions.
- Technical Skills: Proficiency in CRM software such as Salesforce or HubSpot, and Microsoft Office Suite.
Job Details
- Company: acme creation pvt. ltd.
- Location: Surat, Gujarat, India
- Employment Type: Full-time
- Salary: ₹300,000 per year
- Remote Eligible: No
Frequently asked questions
Is this job remote or on-site?
This position is not eligible for remote work and is based in Surat, Gujarat, India.
What kind of experience do I need to apply for this role?
You need a minimum of 2 years experience in customer service, sales, or account management roles.
What educational background is required for this job?
A bachelor's degree in Business Administration, Marketing, or a related field is required.
How much does this Customer Relationship Manager position pay?
The salary for this role is ₹300,000 per year.
What are the main responsibilities of this role?
You will serve as the primary contact for customers, handle inquiries and complaints, collaborate with sales and marketing teams, and maintain strong client relationships to ensure satisfaction and retention.
What technical skills should I have for this job?
You should be proficient in CRM software like Salesforce or HubSpot, and Microsoft Office Suite.