Customer Relationship Manager in Surat, Gujarat, India
Published on CazVidat acme creation pvt. ltd.
Apply for a full-time Customer Relationship Manager job in Surat, Gujarat, with acme creation pvt. ltd. Use your CRM, communication, and client skills.
Salary
₹300,000 per year
Location
Surat, Gujarat, India
Employment type
Full time
Workplace
Not provided
Customer Relationship Manager in Surat, Gujarat, India
₹300,000 per year
Job description
acme creation pvt. ltd. is hiring a full-time Customer Relationship Manager in Surat, Gujarat, India. This on-site role is suited to a customer-focused professional with experience in customer service, sales, or account management.
Key Responsibilities
- Serve as the primary point of contact for customers, handling inquiries, resolving complaints, and providing support.
- Build and maintain strong, trust-based relationships with key clients to encourage loyalty.
- Proactively address customer issues and inquiries to help maintain high satisfaction.
- Coordinate with sales, product, and marketing teams to ensure customer needs are met and identify growth opportunities.
- Share customer feedback and insights to help improve the customer experience.
Required Skills and Qualifications
- Experience: Typically 2 or more years in customer service, sales, or account management.
- Education: Bachelor's degree in Business Administration, Marketing, or a related field.
- Communication: Strong English and Hindi communication skills.
- Analytical skills: Ability to review customer data, trends, and feedback to support data-driven decisions.
- Technical skills: Proficiency with CRM software such as Salesforce or HubSpot, and Microsoft Office Suite.
Job Details
- Location: Surat, Gujarat, India; this position is not remote-eligible.
- Schedule: Full-time.
- Pay: 300000 per year.
Frequently asked questions
Is this job remote or on-site?
This position is not eligible for remote work and is based in Surat, Gujarat, India.
What kind of experience do I need to apply for this role?
You need a minimum of 2 years experience in customer service, sales, or account management roles.
What educational background is required for this job?
A bachelor's degree in Business Administration, Marketing, or a related field is required.
How much does this Customer Relationship Manager position pay?
The salary for this role is ₹300,000 per year.
What are the main responsibilities of this role?
You will serve as the primary contact for customers, handle inquiries and complaints, collaborate with sales and marketing teams, and maintain strong client relationships to ensure satisfaction and retention.
What technical skills should I have for this job?
You should be proficient in CRM software like Salesforce or HubSpot, and Microsoft Office Suite.