Customer Service Administrative - REMOTE

#Boost2026

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

They are a trusted partner for community management services. They are dedicated to enhancing community living through tailored solutions and exceptional services.

Job Title: Customer Service / Administrative Support

Duties & Responsibilities

High-volume inbound call handlingCustomer service and homeowner communicationRoute phone calls to the correct teamEmail management and follow-upData entry and administrative supportGeneral organizational and multitasking skills

NOTE: If selected, you must visit the GDL or CDMX office on your first day

Benefits

IMSSRemote Work Equipment (Laptop, Monitor, and Headset)Major Medical InsuranceChristmas bonus of 30 days (Aguinaldo)12 vacation days after the first year.

After The First 3 Months, We Add The Following

Minor Medical InsuranceFood vouchers (10% of monthly gross salary).Restaurant Tickets (MXN 2,069 per month)Savings Fund (8% of monthly gross salary).

Schedule

Monday to Friday:

09:00 - 17:30 Mexico City Time (throughout the year)

*with 30-min lunch break

Minimum Requirements

At least 2-3 years of experience in customer serviceExcellent verbal and written communication skillsStrong attention to detailAble to manage multiple priorities simultaneously without compromising accuracyMin. 50 Mbps Internet SpeedProficient in MS Office & Google Workspace. (Experience in using Caliber is a plus)

*Only resumes/CVs in English will be reviewed*

Competencies

Organized Time Management Attention to Detail Communication Skills Positive