Customer Service Agent Logistics

Responsibilities:
1. Handle customer requests through calls, chat, email, or tickets, and provide accurate solutions based on SOP.
2. Resolve issues within authority or escalate to the right team if needed.
3. Keep records of customer interactions and update accounts/documents.

Qualifications:
- At least 1 year of experience in customer service (BPO experience preferred).
- Excellent English Communication Skills: Fluent in both spoken and written English and strong multitasking, prioritization, and time management skills.

Work Setup:
- Willing to work on-site in McKinley, Taguig City.
- Full-time, night shift schedule (shifting).
- Flexible to work evenings, weekends, and holidays.
- Available to start immediately.