Customer Service Analyst - Voice

Job description:

Job Summary To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing customer service and technical support to enhance service reliability and performance. Key Responsibilities Maintain Active Communication With Customers To Address And Resolve Service Issues
Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues

Profile description:

We are looking for: • 85% spoken and written English • 1+ years of experience in customer service (BPO inbound calls/chats) • Valid High school Diploma (must) • Great communications skills and attitude

We offer:

• Hybrid environment (Home/site) 2 weeks on site per month • 2 days off (one on the weekend and another within the week) • Business hours 6am to 7pm (DLS applicable) • Equipment • Parking • Free Health and Life insurance