Customer service assistant

At Progress Rest, a rapidly growing company dedicated to delivering exceptional customer experiences in the project management sector, we’re looking for a reliable and motivated individual to join our team as a Customer Service Assistant . This fully remote, part-time position based in Denver, Colorado, offers a unique opportunity for career development and advancement in a supportive environment. Whether you’re starting your career or looking to build new skills, we provide comprehensive training and guidance to help you succeed confidently. As a key member of our customer service team, you will play an essential role in managing project inquiries, coordinating walkthrough schedules, and maintaining organized project records using our internal dashboard. Join us and enjoy the flexibility of remote work while contributing to a company that values your growth and work-life balance. Key Responsibilities Respond promptly and professionally to customer project inquiries via email and phone, ensuring high satisfaction rates. Coordinate walkthrough schedules between clients and project teams to optimize time management and resource allocation. Maintain accurate and up-to-date project records on the internal dashboard, supporting seamless project tracking and reporting. Assist in updating customer data and project statuses, contributing to data integrity and operational efficiency. Collaborate with cross-functional teams to resolve customer issues quickly and effectively, improving overall service quality. Document customer interactions and feedback to identify trends and support continuous improvement initiatives. Support the onboarding process for new customers by providing clear information and assistance. Ensure compliance with company policies and data privacy standards in all customer communications. What We're Looking For Required: Strong communication skills with a professional and friendly demeanor. Basic computer literacy, including familiarity with dashboards and data entry. Ability to manage multiple tasks efficiently in a remote work environment. Motivation to learn and grow within the customer service field. Reliable internet connection and a quiet workspace for remote work. No prior experience required; full training provided. Preferred: Previous experience in customer service or administrative roles. Familiarity with project management tools or CRM software. Problem-solving skills and attention to detail. Ability to work independently and as part of a team. What We Offer Competitive pay at $25 per hour with flexible part-time hours. Remote work flexibility to support work-life balance. Health insurance options to keep you and your family protected. Paid time off to recharge and maintain well-being. Retirement plan to help you plan for your future. Comprehensive training and ongoing professional development opportunities. Supportive team culture focused on growth and collaboration. Frequently Asked Questions Is prior experience necessary for this role? No, this position is beginner-friendly, and we provide full training and ongoing support to help you succeed. What are the working hours for this part-time remote job? The role offers flexible scheduling to accommodate your availability, typically requiring 20-25 hours per week. What tools will I use in this position? You will work with our internal project management dashboard, email, and communication platforms to manage customer interactions and data. Are there opportunities for career advancement? Yes, Progress Rest encourages career development and offers advancement opportunities within the company. Do you provide benefits for part-time employees? Yes, eligible part-time employees have access to health insurance, paid time off, and a retirement plan. How do I apply for this position? Simply submit your application online through our careers page. We review applications promptly and aim to respond within one week. For more information about customer service careers