Customer Service Coordinator

About the role

Connect Staffing Solutions is seeking an experienced Customer Service Coordinator for one of our clients, a well-established international logistics and warehousing company specializing in freight forwarding, supply chain management, and distribution services.

This is an office-based customer service position within a logistics environment, NOT a call center or general warehouse position.

Tasks

• Process inbound and outbound customer purchase orders accurately and efficiently.
• Monitor orders from initial entry through shipment completion.
• Communicate with customers regarding order status, shipment updates, delays, and delivery information.
• Coordinate with warehouse, shipping, receiving, and logistics teams to ensure timely order fulfillment.
• Maintain accurate customer records, order details, and shipment information in company systems.
• Review purchase orders, shipping documents, and related paperwork for accuracy.
• Investigate and resolve order discrepancies, shipment issues, and customer concerns.
• Respond professionally to customer emails, phone calls, and service requests.
• Ensure orders meet customer requirements, company procedures, and established performance standards (KPIs).
• Provide administrative and operational support to the customer service department.

Requirements

• Minimum 2 years of customer service, order processing, or logistics coordination experience preferred.
• Previous experience in a logistics, freight forwarding, distribution, or warehousing environment strongly preferred.
• Experience processing purchase orders and coordinating inbound/outbound shipments.
• Strong computer skills, including Microsoft Outlook, Excel, and data entry.
• Experience using ERP, WMS, or order management systems preferred.
• Excellent written and verbal English communication skills.
• Strong attention to detail, organization, and problem-solving abilities.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable communicating with customers, warehouse personnel, and management.
• Reliable, professional, and able to work independently in a fast-paced office environment.
• Candidates with hands-on experience processing customer orders and coordinating shipments will receive priority consideration.

Schedule

• Full-Time
• Office-Based

Pay

• $21.00 per hour

How to apply

• Send your updated resume by email.
• Call with questions.

Location

• Houston, TX 77066 (North Houston)