Customer Service Representative in Tustin, CA at Jack In The Box Inc
Published on CazVidat Jack In The Box Inc
Apply for Customer Service Representative at Jack In The Box Inc in Tustin, CA. Full-time role offering $26/hr. Provide excellent support and grow your career.
Salary
$26 per hour
Location
Tustin, California, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Tustin, CA at Jack In The Box Inc
$26 per hour
Job description
Join Jack In The Box Inc as a Customer Service Representative in Tustin, California. This full-time role offers a dynamic opportunity to provide outstanding customer support and contribute to our company’s success. Key Responsibilities Deliver prompt and effective customer service via phone, email, and chat, ensuring customer needs are met efficiently. Resolve inquiries and complaints professionally with a focus on first-contact resolution. Maintain accurate records of all customer interactions using our CRM system. Collaborate with team members to analyze customer feedback and improve service processes. Participate in ongoing training to stay current on products, services, and customer service best practices. Assist in developing policies to enhance customer service operations. Work toward individual and team goals to support department performance metrics. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills focused on customer satisfaction. Proficiency with customer service software; CRM experience preferred. 1-2 years of customer service experience. Strong empathy and conflict resolution skills with a positive attitude. Location: Tustin, California, United States Employment Type: Full-time Compensation: $26 per hour
Frequently asked questions
Is this Customer Service Representative position full-time or part-time?
This is a full-time position based in Tustin, California.
Can I work remotely for this job?
No, this role is not eligible for remote work and requires you to be onsite in Tustin, CA.
What is the hourly pay for this Customer Service Representative role?
The position pays $26 per hour.
What kind of experience do I need to apply?
You should have 1-2 years of customer service experience and be proficient with customer service software; CRM experience is preferred.
What are the main responsibilities of this job?
You will provide prompt service via phone, email, and chat, resolve inquiries and complaints, maintain accurate records in CRM systems, and collaborate with the team to improve service processes.
Do I need any specific education to qualify?
A high school diploma or equivalent is required for this position.