Customer Service Representative in Tustin, CA at Jack In The Box Inc
Published on CazVidat Jack In The Box Inc
Apply for Customer Service Representative at Jack In The Box in Tustin, CA. Full-time, $26/hr. Provide excellent customer support and grow your career.
Salary
$26 per hour
Location
Tustin, California, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Tustin, CA at Jack In The Box Inc
$26 per hour
Job description
Join Jack In The Box Inc as a Customer Service Representative in Tustin, California. This full-time role offers a chance to deliver exceptional customer support in a dynamic environment, enhancing customer satisfaction and loyalty. Key Responsibilities Provide prompt, efficient service via phone, email, and chat, ensuring customer needs are met. Resolve inquiries and complaints professionally aiming for first-contact resolution. Maintain accurate customer interaction records in CRM systems. Collaborate with team members to analyze feedback and improve service processes. Participate in ongoing training and team meetings to stay current on products and best practices. Assist in developing customer service policies to optimize operations. Work towards individual and team goals to support department performance. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills focused on customer service. Proficiency with customer service software; CRM experience preferred. 1-2 years of customer service experience. Strong empathy and conflict resolution skills while maintaining a positive attitude. Compensation: $26 per hour. This position is full-time and based in Tustin, CA. Remote work is not eligible.
Frequently asked questions
Is this Customer Service Representative position full-time or part-time?
This is a full-time position based in Tustin, California.
Can I work remotely for this job?
No, this role is not eligible for remote work and requires you to be onsite in Tustin, CA.
What is the hourly pay for this Customer Service Representative role?
The position pays $26 per hour.
What kind of experience do I need to apply?
You should have 1-2 years of customer service experience and be proficient with customer service software; CRM experience is preferred.
What are the main responsibilities of this job?
You will provide prompt service via phone, email, and chat, resolve inquiries and complaints, maintain accurate records in CRM systems, and collaborate with the team to improve service processes.
Do I need any specific education to qualify?
A high school diploma or equivalent is required for this position.