Customer Service Representative in Tustin, CA
Published on CazVidat Jack In The Box Inc
Join Jack In The Box Inc as a full-time Customer Service Representative in Tustin, CA. Help customers across channels and earn $26 per hour on-site.
Salary
$26 per hour
Location
Tustin, California, United States
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Tustin, CA
$26 per hour
Job description
Jack In The Box Inc is hiring a full-time Customer Service Representative in Tustin, California. This on-site role offers $26 per hour and the opportunity to help deliver positive customer experiences and strengthen customer loyalty.
Key Responsibilities
- Assist customers promptly by phone, email, and chat, addressing their needs with care and efficiency.
- Resolve questions, concerns, and complaints professionally, seeking first-contact resolution whenever possible.
- Record customer interactions and transactions accurately in the CRM system.
- Work with teammates to identify customer feedback trends and improve service delivery.
- Attend training sessions and team meetings to stay current on products, services, and customer service practices.
- Help develop customer service policies and procedures that support efficient operations.
- Contribute to individual and team goals and department performance metrics.
Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills and a customer-focused approach.
- Proficiency with customer service software; CRM experience is preferred.
- One to two years of customer service experience.
- Ability to empathize with customers, resolve conflicts, and maintain a positive demeanor.
Job Details
- Employer: Jack In The Box Inc
- Location: Tustin, California
- Schedule: Full-time, on-site
- Pay: $26 per hour
Frequently asked questions
Is this Customer Service Representative position full-time or part-time?
This is a full-time position based in Tustin, California.
Can I work remotely for this job?
No, this role is not eligible for remote work and requires you to be onsite in Tustin, CA.
What is the hourly pay for this Customer Service Representative role?
The position pays $26 per hour.
What kind of experience do I need to apply?
You should have 1-2 years of customer service experience and be proficient with customer service software; CRM experience is preferred.
What are the main responsibilities of this job?
You will provide prompt service via phone, email, and chat, resolve inquiries and complaints, maintain accurate records in CRM systems, and collaborate with the team to improve service processes.
Do I need any specific education to qualify?
A high school diploma or equivalent is required for this position.