Customer Service Representative

Baham a Blu is seeking a motivated, organized, and customer-focused Customer Service Representative to join our Distribution & Service team. Reporting to the Distribution & Service Manager, the successful candidate will be a key point of contact for customers, coordinating orders, inquiries, payments, deliveries, and service concerns across the organization. This opportunity is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment.

Key Responsibilities:
• Manage a high volume of incoming customer calls and inquiries with professionalism and care.
• Assist customers with orders, products, account balances, payments, deliveries, and routine account questions.
• Respond promptly through telephone, email, WhatsApp, Facebook, Instagram, and other approved communication channels.
• Receive and accurately process customer orders and payments.
• Coordinate with Production, Warehouse, and Delivery teams to support timely and accurate order fulfillment.
• Follow up on customer complaints, missed deliveries, and outstanding service requests through resolution or appropriate escalation.
• Maintain accurate customer, transaction, complaint, and service records.
• Prepare and reconcile assigned inventory and operational reports.
• Provide cashier coverage and administrative or operational support as required.
• Consistently uphold Bahama Blu’s standards of professionalism and excellent customer service.

What We’re Looking For:
• A minimum of three years’ experience in customer service, sales support, retail, administration, or a related field.
• Excellent verbal and written communication skills, with strong customer-service and interpersonal abilities.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• A proactive approach to following issues through to resolution and keeping customers informed.
• Basic numerical and payment-handling skills.
• Working knowledge of Microsoft Office, particularly Excel and Outlook.
• Confidence communicating via telephone, email, and digital platforms.
• The ability to collaborate effectively with multiple departments in a fast-paced environment.
• Experience in distribution, retail, or a similar customer-focused environment would be an asset.

Send your resume to [email protected] and take the next step in your career with us!