Customer Service Representative

About the role

Bahama Blu is seeking a motivated, organized, and customer-focused Customer Service Representative for its Distribution & Service team. Reporting to the Distribution & Service Manager, this role is a key point of contact for customers, coordinating orders, inquiries, payments, deliveries, and service concerns. It is an opportunity for someone who enjoys helping customers, solving problems, and working in a fast-paced environment.

Responsibilities

• Manage incoming customer calls and inquiries with professionalism and care.
• Assist customers with orders, products, account balances, payments, deliveries, and routine account questions.
• Respond through telephone, email, WhatsApp, Facebook, Instagram, and other approved communication channels.
• Receive and accurately process customer orders and payments.
• Coordinate with Production, Warehouse, and Delivery teams to support timely and accurate order fulfillment.
• Follow up on customer complaints, missed deliveries, and outstanding service requests through resolution or appropriate escalation.
• Maintain accurate customer, transaction, complaint, and service records.
• Prepare and reconcile assigned inventory and operational reports.
• Provide cashier coverage and administrative or operational support as required.
• Uphold Bahama Blu’s standards of professionalism and excellent customer service.

Requirements

• A minimum of three years’ experience in customer service, sales support, retail, administration, or a related field.
• Excellent verbal and written communication skills, with strong customer-service and interpersonal abilities.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• A proactive approach to following issues through to resolution and keeping customers informed.
• Basic numerical and payment-handling skills.
• Working knowledge of Microsoft...

How to apply

Apply directly on CazVid.

Key facts

• A minimum of three years’ experience in customer service, sales support, retail, administration, or a related field.
• The role coordinates customer orders, inquiries, payments, deliveries, and service concerns.
• Apply directly on CazVid.