Customer Service Representative

About The Company & Opportunity

Join a well-established service organization with 30+ years of success and a strong reputation for quality, customer service, and long-term relationships. This is a great opportunity to join a supportive, close-knit team where employees are valued, trusted, and given the autonomy to take ownership of their work.

Family-oriented company with a strong, people-focused culture30+ years of stability and successSupportive, collaborative, and team-oriented environmentOpportunity to work with a fun and dynamic groupEmployees are trusted and given autonomy in their day-to-day responsibilitiesCompetitive PTO and benefitsStrong commitment to customer service and quality Salary: $41,000–$50,000 per year

Customer Service Representative Responsibilities

Process customer orders accurately and ensure they are completed in a timely mannerCoordinate freight arrangements and communicate delivery schedules to customersCommunicate with customers by phone and in person to answer questions, provide product/service information, take orders, and address concernsMaintain accurate records of customer interactions, orders, complaints, and commentsResearch and resolve customer service or billing issues in a timely and professional mannerEscalate unresolved customer concerns to the appropriate department for further reviewReview insurance policy terms to determine coverage for specific lossesReview claim adjustments with dealers and evaluate parts claimed to be defectiveApprove or deny dealer claims based on established guidelinesCompare disputed merchandise against original requisitions and invoicesCoordinate with Accounting to process invoices or credits for returned merchandiseProvide a high level of customer service while building strong, lasting customer relationships

Preferred Qualifications For The Customer Service Representative

1–2+ years of customer service, order processing, administrative, or related experienceStrong attention to detail and organizational skillsExcellent verbal and written communication skillsAbility to multitask and prioritize in a fast-paced environment

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