Customer Service Representative in Liberia, Guanacaste Province, Costa Rica
Published on CazVidat Concentrix
Apply for Customer Service Representative at Concentrix in Liberia, Guanacaste Province, Costa Rica. Full-time role focused on exceptional customer support.
Salary
$0 per year
Location
Liberia, Guanacaste Province, Costa Rica
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Liberia, Guanacaste Province, Costa Rica
$0 per year
Job description
Join Concentrix as a Customer Service Representative in Liberia, Guanacaste Province, Costa Rica. We are a mid-sized company dedicated to delivering exceptional customer service solutions. Thrive in a supportive environment where your efforts directly impact customer satisfaction and loyalty. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about products and services to enhance customer experience. Assist with order processing, shipment tracking, and account management. Identify and escalate priority issues for timely resolution. Maintain thorough knowledge of company policies and procedures. Collaborate with team members to improve service delivery and share best practices. Gather customer feedback and provide insights for continuous improvement. Required and Preferred Qualifications Bachelor's Degree in a relevant field. Proven experience in customer service or related roles. Strong communication and interpersonal skills. Ability to handle challenging situations with empathy and professionalism. Familiarity with customer service software and CRM tools. Fluency in English; additional languages are a plus. Experience in a sales-focused environment preferred. You will report directly to the Customer Service Manager and work within a collaborative team environment that encourages open communication and cross-departmental cooperation to deliver outstanding customer experiences. Concentrix is committed to your professional growth and offers various opportunities for career advancement.
Frequently asked questions
Is this a remote position or do I need to work on-site?
This Customer Service Representative role is based in Liberia, Guanacaste Province, Costa Rica and is not remote.
What kind of experience do I need to qualify for this job?
You should have proven experience in customer service or related roles, preferably in a sales-focused environment.
What are the main responsibilities of this position?
You will respond to customer inquiries via phone, email, and chat, assist with order processing and account management, escalate priority issues, and collaborate with your team to improve service delivery.
What qualifications are required for this role?
A Bachelor's Degree in a relevant field is required, along with strong communication skills, familiarity with customer service software and CRM tools, and fluency in English.
Who will I report to if I get this job?
You will report directly to the Customer Service Manager.
Are there opportunities for career advancement at Concentrix?
Yes, Concentrix is committed to professional growth and offers various opportunities for career advancement.