Customer Service Representative

We are seeking a dedicated and professional Customer Service Representative to join our dynamic team in Liberia, Guanacaste Province, Costa Rica. Our company is a mid-sized organization specializing in providing top-notch customer service solutions. You will thrive in a supportive work environment where your contributions make a significant impact on customer satisfaction and loyalty. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information regarding our products and services to enhance the customer experience. Assist with order processing, tracking shipments, and managing customer accounts. Identify and escalate priority issues to ensure timely resolution. Maintain comprehensive knowledge of company policies and procedures to better assist customers. Collaborate with team members to improve service delivery and share best practices. Gather customer feedback and provide insights for continuous improvement. Required and Preferred Qualifications Bachelor's Degree in a relevant field. Proven experience in customer service or a related role. Strong communication and interpersonal skills. Ability to handle challenging situations with empathy and professionalism. Familiarity with customer service software and tools (e.g., CRM systems). Fluency in English; additional languages are a plus. Experience in a sales-focused environment is preferred. You will be part of a cohesive team, reporting directly to the Customer Service Manager, who values collaboration and open communication. Our team structure encourages cross-functional collaboration, ensuring that you can work alongside various departments to facilitate exceptional customer experiences. Our company is committed to your professional growth and offers various growth opportunities within the organization. We pride ourselves on fostering a positive and inclusive company culture that values feedback and innovative thinking. Enjoy modern workplace benefits, including flexible work hours and ongoing professional development initiatives that empower you to enhance your skills and advance your career.