Customer Service Representative
Published on CazVidat Techvalen Software
Join Techvalen Software as a Customer Service Representative in New York or remote. Competitive pay, benefits, and career growth. Apply today!
Salary
$23 - $27 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative
$23 - $27 per hour
Job description
At Techvalen Software, a rapidly growing leader in innovative technology solutions, we're committed to delivering exceptional client experiences. Join our dynamic team in New York, NY, or work remotely from anywhere in the USA as a Customer Service Representative. This role offers competitive pay at $25 per hour, comprehensive benefits including health insurance, paid time off, and a retirement plan, plus excellent career development and advancement opportunities within the tech industry. Responsibilities include interacting with clients via phone, email, and chat; resolving inquiries; documenting interactions; collaborating with technical teams; and meeting performance metrics. Required skills include 1+ year customer service experience, excellent communication, and CRM proficiency. Preferred skills include technical support experience and SaaS familiarity. Benefits include health insurance, paid time off, retirement plan, flexible remote work, and career development.
Frequently asked questions
Is this position fully remote or do I need to be in New York?
You can work remotely from anywhere in the USA or join the team in New York, NY.
What is the hourly pay for this Customer Service Representative role?
The pay is USD 23-27 per hour.
What kind of experience do I need to qualify for this job?
You need at least 1 year of customer service experience, plus strong communication skills and CRM proficiency.
What are the main responsibilities of this role?
You will interact with clients via phone, email, and chat, resolve inquiries, document interactions, collaborate with technical teams, and meet performance metrics.
Are there any benefits included with this job?
Yes, the job includes health insurance, paid time off, a retirement plan, and flexible remote work options.
Does this role offer opportunities for career advancement?
Yes, there are excellent career development and advancement opportunities within the tech industry.