Customer Service Representative

Handle customer enquiries, complaints, and requests professionally across various communication channels. Provide timely and accurate information to customers and ensure issues are properly resolved. Maintain detailed and up-to-date customer records. Follow up on customer concerns and ensure proper resolution within agreed timelines. Use CRM platforms to manage customer interactions, enquiries, and service records. Prepare and maintain customer service reports using Microsoft Excel/Google Sheets. Requirements include minimum of 2 years’ proven experience in customer service, strong communication and interpersonal skills, proficiency in Microsoft Excel/Google Sheets, practical knowledge of CRM, strong problem-solving and conflict-resolution abilities, ability to multitask, prioritise requests, and work effectively with minimal supervision, strong attention to detail, and ability to work both independently and collaboratively in a hybrid work environment. Candidates must be comfortable working 4 remote days and 2 on-site days per week.