Customer Service Representative – Houston, TX

MA Certification SDN BHD is hiring a full-time Customer Service Representative in Houston, Texas. In this customer-facing role, you will respond to customer questions, resolve concerns, and help deliver a positive service experience. The position is remote-eligible; work location and remote arrangements should be confirmed with the employer.

Key Responsibilities

• Respond promptly to customer inquiries by phone, email, and chat.
• Explain products and services and resolve customer complaints and issues in a timely manner.
• Maintain accurate records of customer interactions and transactions in the database.
• Work with the support team to identify and address recurring customer concerns.
• Follow up to confirm issues are resolved and customer needs are met.
• Help train new customer service representatives and provide ongoing support.
• Participate in team meetings about customer feedback, performance, and initiatives.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Customer service or other customer-facing experience preferred; 1–2 years is preferred.
• Proficiency with Microsoft Office Suite and experience using customer relationship management (CRM) software.
• Ability to manage multiple tasks and maintain a positive attitude in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Work Environment and Growth

Join a mid-sized retail company that values a positive, collaborative work environment. MA Certification SDN BHD encourages continuous learning and professional development through training programs and workshops. This full-time position is based in Houston, Texas, and is remote-eligible.

How to Apply

Apply through the job listing to be considered for the Customer Service Representative position at MA Certification SDN BHD.