Customer Service Representative in Houston, TX - MA Certification SDN BHD

Join our dynamic team as a Customer Service Representative in Houston, Texas! As the first point of contact for our valued customers, you will assist with inquiries and deliver exceptional service. MA Certification SDN BHD is a mid-sized retail company dedicated to a positive and collaborative work environment. Your role will directly impact customer satisfaction and retention, playing a key part in our success. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Provide detailed information about products and services, resolving complaints and issues efficiently. Maintain accurate records of customer interactions and transactions in our database. Collaborate with the support team to identify and address recurring customer concerns. Follow up with customers to ensure resolution and satisfaction. Assist in training new customer service representatives and provide ongoing support. Participate in team meetings to share feedback, discuss performance, and support new initiatives. Required and Preferred Qualifications High school diploma or equivalent required. Strong verbal and written communication skills. Customer service or customer-facing experience preferred. Proficient with Microsoft Office Suite and CRM software. Ability to multitask and maintain a positive attitude in a fast-paced environment. Excellent problem-solving skills and attention to detail. 1-2 years of customer service experience preferred. We pride ourselves on offering growth opportunities through continuous learning and professional development, including training programs and workshops. This full-time role is remote eligible, based in Houston, TX.