Customer Service Representative (CSR) – New York City
Published on CazVidat Constellation Software Inc.
Apply for a full-time Customer Service Representative job with Constellation Software Inc. Remote eligible, based in New York City, with a $40,000 annual salary
Salary
$40,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative (CSR) – New York City
$40,000 per year
Job description
Constellation Software Inc. is hiring a Customer Service Representative (CSR) for a full-time role based in New York City, New York. This position is remote eligible and offers an annual salary of $40,000. Join a collaborative team focused on creating positive customer experiences and resolving client needs with care.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat in a friendly, professional manner.
- Guide customers through products and services with clear, step-by-step support.
- Resolve complaints and service issues promptly using sound problem-solving skills.
- Manage multiple customer interactions while maintaining service quality.
- Work with colleagues to share insights and improve customer satisfaction.
- Record customer interactions and feedback in the CRM system.
- Attend team meetings and contribute to process improvements.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills, including the ability to communicate empathetically.
- Problem-solving and time-management skills.
- Ability to collaborate effectively with coworkers.
- Previous customer service experience is preferred but not required.
Team and Reporting
Work in collaborative pods focused on customer satisfaction. You will report to the Customer Service Manager, who will support your skill development and help you meet service goals. The role also involves collaboration with other departments, including sales.
Job Details
- Employer: Constellation Software Inc.
- Location: New York City, New York, United States
- Work arrangement: Remote eligible
- Schedule: Full-time
- Salary: $40,000 per year
Frequently asked questions
Is this job fully remote or do I need to be in New York City?
This is a full-time role that is remote-eligible, so you can work from home but the position is based in New York City.
What is the salary for this Customer Service Representative position?
The salary for this role is USD 40,000 per year.
Do I need prior customer service experience to apply?
Prior customer service experience is preferred but not mandatory for this position.
What kind of education do I need for this job?
You need at least a High School Diploma or equivalent to qualify for this role.
What will my main responsibilities be as a Customer Service Representative?
You will respond to customer inquiries via phone, email, and chat, guide customers through products, resolve complaints, document feedback in the CRM, and collaborate with your team to improve customer satisfaction.
Are there opportunities to grow or work with other departments?
Yes, this role offers growth opportunities through cross-department collaboration with sales and other teams.