Customer Service Representative (CSR) – New York City, NY
Published on CazVidat Constellation Software Inc.
Apply for a full-time Customer Service Representative role with Constellation Software Inc. Remote-eligible and based in New York City, NY.
Salary
$40,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative (CSR) – New York City, NY
$40,000 per year
Job description
Constellation Software Inc. is seeking a customer-focused Customer Service Representative (CSR) for a full-time, remote-eligible role based in New York City, New York. Join a friendly, supportive team and help create positive customer experiences while contributing to client satisfaction.
Key Responsibilities
- Respond to customer questions by phone, email, and chat with a professional, empathetic approach.
- Guide customers through the company’s products and services, providing clear, step-by-step assistance.
- Resolve customer complaints and service issues promptly using sound problem-solving skills.
- Manage multiple customer interactions while maintaining high-quality service.
- Collaborate with teammates and other departments, including sales, to improve customer satisfaction.
- Record customer interactions and feedback in the CRM system.
- Attend team meetings, share challenges and insights, and contribute to process improvements.
Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills, including the ability to explain information clearly and empathetically.
- Effective problem-solving and time-management skills.
- Ability to work collaboratively with coworkers and contribute to a team.
- Previous customer service experience is preferred but not required.
Team and Reporting
Work in collaborative customer satisfaction pods with support from fellow team members. You will report to the Customer Service Manager, who will help you develop your skills and meet service goals.
Compensation and Work Arrangement
Compensation: $40,000 per year. This position is remote-eligible and associated with New York City, New York.
Frequently asked questions
Is this job fully remote or do I need to be in New York City?
This is a full-time role that is remote-eligible, so you can work from home but the position is based in New York City.
What is the salary for this Customer Service Representative position?
The salary for this role is USD 40,000 per year.
Do I need prior customer service experience to apply?
Prior customer service experience is preferred but not mandatory for this position.
What kind of education do I need for this job?
You need at least a High School Diploma or equivalent to qualify for this role.
What will my main responsibilities be as a Customer Service Representative?
You will respond to customer inquiries via phone, email, and chat, guide customers through products, resolve complaints, document feedback in the CRM, and collaborate with your team to improve customer satisfaction.
Are there opportunities to grow or work with other departments?
Yes, this role offers growth opportunities through cross-department collaboration with sales and other teams.