Customer Service Representative (CSR) – New York City, NY

Constellation Software Inc is hiring a Customer Service Representative (CSR) for a customer-focused role based in New York City, New York. This full-time opportunity offers remote eligibility and a stated salary of $45,000 per year. You’ll help customers feel valued by listening carefully, resolving concerns, and providing timely support across phone, email, and chat.

Key Responsibilities

• Provide responsive customer service by phone, email, and chat.
• Listen actively to understand customer needs and concerns, then offer effective solutions.
• Resolve inquiries and service issues with empathy and promptness.
• Document customer interactions and feedback to support continuous service improvement.
• Share best practices and insights when helping train new team members.
• Meet performance goals related to customer satisfaction and issue resolution.
• Collaborate with colleagues to improve service delivery and achieve team goals.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong communication and active listening skills.
• Empathy and a genuine interest in helping others.
• Effective time management and the ability to solve problems independently.
• Previous customer service experience preferred.
• Familiarity with customer service software and tools is a plus.

Team and Reporting

You’ll report to the Customer Service Manager and work closely with a collaborative team focused on excellent service. The role provides an opportunity to develop your skills and pursue growth and advancement.

Compensation and Work Arrangement

Salary: $45,000 per year. The position is listed as full-time and is remote eligible, with the role associated with New York City, New York.