Customer Service Representative (CSR) – New York City, NY
Published on CazVidat Constellation Software Inc
Apply for a full-time, remote-eligible Customer Service Representative job with Constellation Software Inc in New York City. Pay is $45,000 per year.
Salary
$45,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative (CSR) – New York City, NY
$45,000 per year
Job description
Constellation Software Inc is hiring a Customer Service Representative (CSR) for a full-time, remote-eligible role based in New York City, New York. Earn $45,000 per year while helping customers receive prompt, thoughtful support across phone, email, and chat.
Key Responsibilities
- Deliver friendly, effective customer service through phone, email, and chat.
- Listen carefully to understand customer needs and provide useful solutions.
- Resolve questions and concerns promptly and empathetically.
- Document customer interactions and feedback to support service improvements.
- Share best practices and insights when helping train new team members.
- Meet customer satisfaction and issue-resolution performance goals.
- Collaborate with colleagues to improve service delivery and achieve team objectives.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong communication and active listening skills.
- Empathy and a genuine interest in helping others.
- Effective time management and independent problem-solving abilities.
- Previous customer service experience preferred.
- Familiarity with customer service software and tools is a plus.
Team and Growth
Work in a collaborative, customer-focused environment and report to the Customer Service Manager. Partner with teammates to meet shared service goals, with opportunities to grow and advance.
Job Details
- Company: Constellation Software Inc
- Location: New York City, New York, United States
- Schedule: Full-time
- Remote eligibility: Remote eligible
- Pay: $45,000 per year
Frequently asked questions
Is this Customer Service Representative position remote or on-site?
This role offers the flexibility to work remotely or on-site in New York City.
What is the salary for this Customer Service Representative job?
The salary for this position is USD 45,000 per year.
What kind of experience do I need to apply for this role?
A high school diploma or equivalent is required, and previous customer service experience is preferred.
What will my main responsibilities be as a Customer Service Representative?
You will deliver exceptional customer service via phone, email, and chat, resolve inquiries with empathy, document interactions, assist in onboarding new team members, and collaborate with your team to meet performance goals.
Are there opportunities for career growth in this position?
Yes, the position offers opportunities for growth and career advancement within Constellation Software Inc.