Customer Service Representative in San Juan, Puerto Rico

Insigth Communications is hiring a dedicated Customer Service Representative in San Juan, Puerto Rico. This full-time role involves direct interaction with customers to deliver exceptional support and ensure customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers with product details, billing questions, and technical support.
• Maintain accurate records of all customer interactions and transactions.
• Provide feedback to improve customer service processes.
• Collaborate with team members to resolve complaints efficiently.
• Update customer account information regularly in the company database.
• Participate in team meetings focused on service improvements and customer needs.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Previous experience in customer service roles.
• Proficient computer skills with ability to use various software tools.
• Strong verbal and written communication skills.
• Customer service certifications are a plus.
• 1-3 years of experience in a customer-focused position preferred.

The ideal candidate thrives in a collaborative environment, working closely with other representatives and departments to meet company goals. Reporting to the Customer Service Manager, you will engage with cross-functional teams to enhance the overall customer experience.

This position offers the opportunity to develop valuable skills and advance your career in customer service.