Customer Service Representative – Marietta, GA

WellStar Health System is hiring a full-time Customer Service Representative in Marietta, Georgia. In this on-site role, you will help patients navigate healthcare services and support smooth, compassionate service across a leading nonprofit health system.

Key Responsibilities

• Respond to patient questions and concerns with professionalism and empathy.
• Communicate with patients, families, and healthcare staff to assist with appointment scheduling and service coordination.
• Manage calls, emails, and other customer service tasks in a fast-paced environment.
• Help patients understand and navigate available healthcare services.
• Collaborate with team members, share feedback, and contribute to service improvements.
• Maintain accurate interaction records and protect confidential information in accordance with HIPAA requirements.
• Participate in training and development to support ongoing professional growth.

Required and Preferred Qualifications

• High school diploma or equivalent required; an associate degree or higher is preferred.
• Strong communication skills and the ability to engage empathetically with diverse populations.
• Customer service experience; healthcare or clinical experience is preferred.
• Ability to collaborate, multitask, and manage competing priorities.
• Strong organization and time-management skills.

Pay and Work Details

• Pay: $40000 per year
• Job type: Full-time
• Location: Marietta, Georgia
• Work arrangement: On-site; not remote eligible

Join a supportive team at WellStar Health System and make a meaningful difference in patient experiences and community health.