Customer Service Representative at Wellstar Health System

Join Wellstar Health System, a leading non-profit health system in Georgia, as a Customer Service Representative in Marietta. You will be part of an organization that values compassionate care and teamwork, committed to enhancing the health and well-being of our community. This full-time role supports patient experiences and ensures efficient service delivery across our health system, making a meaningful impact every day. Key Responsibilities Provide exceptional customer service by addressing patient inquiries and concerns with professionalism and compassion. Communicate effectively with patients, families, and healthcare staff to facilitate appointment scheduling and ensure smooth operations. Multitask in a fast-paced environment, handling a variety of customer service tasks including responding to calls and emails. Assist patients with navigating healthcare services, demonstrating empathy and understanding during every interaction. Collaborate with team members to improve service delivery, share insights, and gather feedback on processes. Maintain accurate records of interactions and ensure confidentiality according to HIPAA compliance. Participate in training and development activities to enhance personal and professional growth. Required and preferred qualifications High school diploma or equivalent; an associate degree or higher is preferred. Strong communication skills with the ability to interact empathetically with diverse populations. Proven customer service experience, preferably in a healthcare or clinical setting. Excellent team collaboration and multitasking capabilities to manage multiple priorities effectively. Proficient in time management and organizational skills. As a Customer Service Representative, you will be part of a supportive team environment that emphasizes growth opportunities and professional development. Wellstar Health System fosters a company culture centered on collaboration, respect, and continuous learning, ensuring that every employee feels valued and empowered. Our modern workplace offers a range of benefits, including competitive compensation, comprehensive health packages, and opportunities to engage in community outreach and wellness programs. The technical environment is supported by various communication platforms and software tools tailored to streamline patient interactions. You will be part of a cohesive team that collaborates closely with clinical staff, management, and other departments to ensure the highest service standards and patient satisfaction. In this role, you will report directly to the Customer Service Manager and work closely with clinical teams, enhancing cross-functional collaboration across Wellstar Health System's facilities.