Customer Service Representative – Boise, Idaho
Published on CazVidat Forum Communications Company
Apply for a full-time Customer Service Representative job with Forum Communications Company in Boise, Idaho. The listed pay is $35 per hour.
Salary
$35 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative – Boise, Idaho
$35 per hour
Job description
Forum Communications Company is seeking a customer-focused Customer Service Representative for a full-time position based in Boise, Idaho. This role involves helping customers through phone, email, and chat, resolving concerns, and providing accurate information. The posting describes remote work flexibility, but the position is not marked as remote-eligible.
Responsibilities
- Respond to customer inquiries by phone, email, and chat in a timely, professional manner.
- Resolve customer issues and complaints, escalating complex cases when needed.
- Provide accurate information about products and services.
- Use customer support platforms and tools to document and manage interactions.
- Collaborate with team members and supervisors to support a positive customer experience.
Qualifications
- Strong written and verbal communication skills.
- A customer-centric approach and enthusiasm for helping others.
- Ability to navigate support platforms and tools.
- Motivation and confidence working in a fast-paced environment.
Compensation and employment
- Pay: $35 per hour
- Job type: Full-time
- Location: Boise, Idaho, United States
- Employer: Forum Communications Company
Training and ongoing team support are offered. Apply to learn more about the opportunity and contribute to a positive customer experience.
Frequently asked questions
Is this position fully remote or do I need to be in Boise, ID?
This is a full-time position based in Boise, Idaho, but it offers the flexibility to work remotely.
What is the hourly pay for this role?
The pay is $35 per hour for this customer service representative position.
What kind of customer interactions will I handle?
You will respond to customer inquiries via phone, email, and chat, providing product and service information and resolving issues.
Will I receive training for this job?
Yes, the company offers comprehensive training and ongoing support for this role.
What are the main responsibilities day-to-day?
Your daily tasks include responding promptly to customers, resolving complaints, escalating complex cases, and using various support tools to manage interactions.