Customer Service Representative - US Healthcare

We are Hiring CUSTOMER SERVICE REPRESENTATIVE US HEALTHCARE Job Responsibilities: • Answering the Inbound Calls from Patients and others • Transfer/route the calls to the relevant department or representative • Respond to the queries on which training or information already provided • Start supporting appointment management after the due training • Perform Outbound/Outreach calls to book/confirm follow-up appointments • Patient Engagement & Upselling • Maintain Call Logs and Documentation • Ensure Call Etiquettes & Compliance Ideal Candidate: • Experience in US-based customer service or US BPO processes • Healthcare BPO experience is a plus, but not mandatory • Prior experience handling US customers via inbound & outbound calling Skills Required: • Excellent spoken English with neutral or US-friendly accent • Strong customer handling and call etiquette • Comfortable working with US time zones • Basic computer skills (CRM, call tools, email, data entry) Perks and Benefits: • OPD and IPD Health facility for self, dependents, and parents • Life Insurance Coverage for self • Fuel Card for Male Employees • Free Pick & Drop for Female Employees • In-House Gym Facility • Paid Leaves & US Holidays • Referral Bonus Apply Now: Website/URL (printed). Apply directly on CazVid.