Part-Time Remote Customer Support Job in Wilmington, NC
Published on CazVidat Online Jobs
Apply for a part-time remote customer support role in Wilmington, NC. Flexible hours, $25 per hour, and great team environment. Join Online Jobs today!
Salary
$25 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Part-Time Remote Customer Support Job in Wilmington, NC
$25 per hour
Job description
Join our dynamic team in Wilmington, North Carolina, as a part-time remote customer support representative. Online Jobs is a growing company dedicated to delivering exceptional customer service and fostering positive community relationships. Enjoy a flexible work environment while making a meaningful impact on our organization's success. Key Responsibilities Communicate effectively with customers via phone, email, and chat to address inquiries and provide support. Document and track customer interactions in our database to maintain accurate records. Collaborate with team members to resolve issues and enhance service delivery. Participate in regular team meetings to share insights and discuss operational improvements. Assist in developing customer satisfaction surveys to gather feedback and identify improvement areas. Support implementation of new communication protocols and train peers as needed. Meet and exceed personal performance metrics related to customer satisfaction, response time, and resolution rates. Required and Preferred Qualifications High School Diploma or equivalent. Strong verbal and written communication skills. Customer support experience preferred but not required. Familiarity with CRM software is a plus. Ability to work independently and manage time effectively. Openness to learning and adapting to new communication technologies. Our collaborative team works across departments to ensure seamless service delivery. You will report directly to a team supervisor who provides guidance and support as you grow. Daily interactions with team members foster a supportive and engaging work environment.
Frequently asked questions
Is this position fully remote or on-site?
Although the job title mentions remote work, the location is Wilmington, North Carolina, and remote is marked as no, so this role is not fully remote and likely requires presence in Wilmington.
What are the working hours for this part-time role?
The description specifies this is a part-time position but does not detail specific working hours or shifts.
What kind of experience do I need to apply?
Customer support experience is preferred but not required; strong communication skills and a high school diploma or equivalent are needed.
What will my main responsibilities be in this job?
You will communicate with customers via phone, email, and chat, document interactions, collaborate with team members, participate in meetings, assist with surveys, and support new communication protocols.
Who will I report to and what is the team environment like?
You will report directly to a team supervisor who provides guidance, and you will have daily interactions with team members in a supportive and engaging environment.
How much does this job pay?
This position pays USD 25 per hour.