Part-Time Customer Support Representative – Wilmington, NC
Published on CazVidat Online Jobs
Apply for a part-time customer support job in Wilmington, NC with Online Jobs. Assist customers by phone, email, and chat for $25 per hour.
Salary
$25 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Part-Time Customer Support Representative – Wilmington, NC
$25 per hour
Job description
Online Jobs is hiring a part-time Customer Support Representative in Wilmington, North Carolina. Help customers by phone, email, and chat while supporting a collaborative team focused on responsive service and positive community relationships. This position offers a flexible work environment; it is not listed as remote-eligible.
Key Responsibilities
- Respond to customer questions and provide support by phone, email, and chat.
- Record and track customer interactions in the company database.
- Work with teammates and other departments to resolve issues and improve service.
- Join team meetings to share insights and discuss operational improvements.
- Help develop customer satisfaction surveys and identify service improvements from feedback.
- Support new communication protocols and train peers when needed.
- Work toward customer satisfaction, response-time, and resolution-rate performance goals.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Customer support experience is preferred but not required.
- Familiarity with customer relationship management (CRM) software is a plus.
- Ability to work independently and manage time effectively.
- Willingness to learn and adapt to new communication tools.
Team and Reporting
Work collaboratively across departments and report to a team supervisor who will provide guidance and support.
Pay and Schedule
Pay: $25 per hour. Job type: Part-time. Location: Wilmington, North Carolina. Remote eligibility is not specified as available.
Frequently asked questions
Is this position fully remote or on-site?
Although the job title mentions remote work, the location is Wilmington, North Carolina, and remote is marked as no, so this role is not fully remote and likely requires presence in Wilmington.
What are the working hours for this part-time role?
The description specifies this is a part-time position but does not detail specific working hours or shifts.
What kind of experience do I need to apply?
Customer support experience is preferred but not required; strong communication skills and a high school diploma or equivalent are needed.
What will my main responsibilities be in this job?
You will communicate with customers via phone, email, and chat, document interactions, collaborate with team members, participate in meetings, assist with surveys, and support new communication protocols.
Who will I report to and what is the team environment like?
You will report directly to a team supervisor who provides guidance, and you will have daily interactions with team members in a supportive and engaging environment.
How much does this job pay?
This position pays USD 25 per hour.