Customer Service Specialist

Company DescriptionXploy Solutions connects top professionals across Latin America with U.S. companies seeking specialized expertise. The organization focuses on placing high-performing talent in roles where quality, commitment, and measurable results are valued. By aligning professionals with teams that appreciate their skills, Xploy Solutions supports long-term career growth and stability. Candidates can expect opportunities to work with international businesses while contributing to impactful projects.
Role DescriptionThe Customer Service Representative is a full-time, on-site role based in Santo Domingo. This position is responsible for handling inbound and outbound customer inquiries, providing accurate information, and resolving issues in a timely manner. Daily tasks include responding to phone calls, emails, and chat messages, documenting interactions in internal systems, and following up to ensure customer needs are met. The role also involves maintaining a positive customer experience, collaborating with internal teams to address complex concerns, and meeting established performance metrics.
QualificationsDemonstrated skills in Customer Service and Customer Support.Ability to enhance Customer Experience and maintain high Customer Satisfaction.Experience working in roles as Customer Service Representatives or similar positions.Strong verbal and written communication skills in English and Spanish.Ability to work on-site in Santo Domingo and adhere to a full-time schedule.Problem-solving abilities, attention to detail, and a customer-centric mindset.Previous experience in call centers or client-facing roles is an advantage.Basic computer literacy and familiarity with CRM or ticketing systems.