Customer Service Specialist with Legal Background in San José, Costa Rica

We are seeking a dedicated Customer Service Specialist with a legal background to join our team in San José, Costa Rica. This full-time role requires previous experience in customer service, preferably within a legal environment, and a strong understanding of legal terminology and procedures.

Key Responsibilities:

• Provide exceptional customer service by addressing client inquiries clearly and professionally.
• Explain complex legal information in an easy-to-understand manner.
• Build and maintain strong relationships with clients through excellent interpersonal skills.
• Utilize customer service software, databases, and tools efficiently to manage client information and cases.

Requirements:

• Previous experience in customer service, preferably in a legal setting.
• Strong knowledge of legal terminology, concepts, and procedures.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with the ability to build rapport with clients.
• Proficiency in customer service software and database management tools.

This position is not remote and is based in San José, Costa Rica. Join us to leverage your legal expertise and customer service skills in a dynamic environment.