Customer Service Supervisor

Tasks

• You will lead and support a Customer Service team, ensuring service levels, quality standards, performance targets are met.
• You will coach and develop team members, monitor performanc provide feedback, and promote a positive and collaborative work environment.

Requirements

• 1–3 years of experience supervising employees in a fast-paced environment
• Minimum 1 year of Call Center / Contact Center experience
• Advanced/Fluent English
• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution skills
• Strong leadership, coaching, and team development skills
• Excellent organization and multitasking skills
• Customer Service Operations experience

Schedule

• Indefinite
• 40 hours per week, 5 days per week, with rotating schedules
• 100% Onsite

Benefits

• Benefits package, including Wellbeing and Learning Programs

How to apply

• Send your CV by email

Location

• Panama City