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Customer Service Supervisor
External job listingat Carazogroup
Customer Service Supervisor in Panama City. USD $1,800-$2,000 per month. Full-time, on-site. Apply by email or message.
1 candidate applied to this job.
External source - not verified2 days agoOpen until: Feb 5, 2027
Salary
Not provided
Location
Panama City, Panama
Employment type
Full time
Workplace
Not provided
Customer Service Supervisor
Panama City, Panama
Job description
Tasks
- Lead daily contact center operations: schedules, attendance, and workload
- Monitor and improve KPIs: service level, AHT, first-contact resolution, quality, and CSAT
- Coach agents through call monitoring, quality reviews, and one-on-one feedback
- Handle escalated cases and complex client situations
- Prepare performance reports for management
- Train new agents and support onboarding
- Drive process improvements with sales and operations
Requirements
- University studies or a bachelor’s degree (Business, Marketing, Communications, or related)
- 3 to 5 years of experience as a Contact Center Supervisor
- Advanced English (C1+) and fluent Spanish, spoken and written
- Proven experience managing KPIs, quality, and team performance
- Skills in CRM, contact center platforms, and Microsoft Office or Google Workspace
- Availability to work on-site in Panama City
Schedule
- On-site
- Full-time
Pay
- USD $1,800 – $2,000 per month
How to apply
- Apply by email or send a message.
Location
- Panama City, Panama