Customer Service Team Lead in San José, Costa Rica
Published on CazVidat Employer
Seeking an experienced Customer Service Team Lead in San José, Costa Rica. Must have 2+ years managing contact center teams. Full-time, on-site role.
Salary
Not provided
Location
San José, San José, Costa Rica
Employment type
Full time
Workplace
Not provided
Customer Service Team Lead in San José, Costa Rica
San José, San José, Costa Rica
Job description
Join our team as a Customer Service Team Lead in San José, Costa Rica. We are seeking a motivated leader with experience managing customer service teams in a contact center environment.
Qualifications and Requirements:
- Minimum two years of experience managing a customer service team in a contact center environment.
- Ability to critically assess own performance and that of the assigned team.
- Proactive, with a strong customer-centric mindset and a ‘can do’ attitude.
- Confidence in interacting with customers via multiple communication channels including chat and email, with strong multitasking skills.
- Ability to work independently and collaboratively within a team.
This is a full-time, on-site position based in San José, Costa Rica. If you are passionate about leading teams and delivering excellent customer service, apply now to advance your career.
Frequently asked questions
Is this position remote or on-site?
This Customer Service Team Lead role is on-site in San José, Costa Rica.
What experience do I need to qualify for this role?
You need at least two years of experience managing a customer service team in a contact center.
What are the main responsibilities of the Customer Service Team Lead?
You will lead and supervise a team, monitor performance metrics, coach team members, manage customer interactions via chat and email, and implement process improvements.
Are there opportunities for career advancement?
Yes, the job posting mentions exciting career development and advancement opportunities within the company.
What skills or qualifications are preferred?
Preferred qualifications include experience with CRM tools, additional languages, leadership in engagement, and a commitment to learning.