Customer Service Team Lead in San José, Costa Rica
Published on CazVidat Employer
Lead a customer service team in a San José contact center. Requires 2+ years of team management experience, customer focus, and chat and email skills.
Salary
Not provided
Location
San José, San José, Costa Rica
Employment type
Full time
Workplace
Not provided
Customer Service Team Lead in San José, Costa Rica
San José, San José, Costa Rica
Job description
Lead a customer service team in a contact center environment in San José, Costa Rica. This full-time, on-site role is suited to a proactive leader with a customer-first mindset and experience supporting team performance.
Key Responsibilities
- Manage and support a customer service team in a contact center environment.
- Assess your own performance and the performance of your assigned team.
- Interact with customers through chat, email, and other communication channels.
- Manage multiple customer interactions and tasks effectively.
- Work independently while contributing to a collaborative team.
Qualifications and Requirements
- At least two years of experience managing a customer service team in a contact center.
- Ability to evaluate performance critically and identify opportunities to improve.
- Proactive, can-do approach and strong customer-centric mindset.
- Confidence communicating with customers through chat, email, and other channels while multitasking.
- Ability to work independently and as part of a team.
Job Details
- Job title: Customer Service Team Lead
- Location: San José, San José, Costa Rica
- Schedule: Full-time, on-site
Explore related opportunities: Customer Service, Executive Assistant - Customer Service, and Customer Support Engineer.
Frequently asked questions
Is this position remote or on-site?
This Customer Service Team Lead role is on-site in San José, Costa Rica.
What experience do I need to qualify for this role?
You need at least two years of experience managing a customer service team in a contact center.
What are the main responsibilities of the Customer Service Team Lead?
You will lead and supervise a team, monitor performance metrics, coach team members, manage customer interactions via chat and email, and implement process improvements.
Are there opportunities for career advancement?
Yes, the job posting mentions exciting career development and advancement opportunities within the company.
What skills or qualifications are preferred?
Preferred qualifications include experience with CRM tools, additional languages, leadership in engagement, and a commitment to learning.