Customer ServiceSales Adviser

Salary: (depending on experience) Location: Ballymena Monday – Friday 9am-5pm About the role As a Customer Service/Sales Adviser, you will contribute to the effective and efficient running of the agency, identifying and pursuing opportunities to contribute to the achievement of targets including sales and lead generation for general insurance and lead generation for financial services together with meeting customer service standards: • Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting customer service standards and ensuring cover is appropriate. • Deliver and contribute to the effective and efficient running of the agency including managing and directing correspondence, processing renewals and processing policy amendments. • Maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand. • To sell, within licensed authority, motor and home products, ensuring compliance with sales quality and advice standards. • Check, process and manage accounting transactions, including premium collection and policy cancellation. • Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFU Mutual and the agency. About you • Candidates will demonstrate drive, energy and enthusiasm required to promote a positive learning environment and sales culture. • Candidates will have a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C or above. • An understanding of agriculture would be beneficial but not essential. Our commitment to you You can expect full supported training in a professional, hardworking, friendly, and supportive environment. Benefits • Pension scheme • Onsite parking Closing date for all applications: 25th September 2026 Apply directly on CazVid.