Customer Success Coordinator

We're hiring for a US software company that sells a real estate data API. New businesses sign up all the time, and the ones that get set up properly in their first month (a real person on a call, not a help article) are the ones that stay and end up paying for a plan. Getting them there would be your job.
What you'd be doingCalling new sign-ups and setting them up over a screen shareFinding out what each business wants to build and showing them how the API does itFollowing up with each customer through their first 30 daysWorking with free-plan users until they see enough results to upgrade to paidSharing customer requests and feedback with the product team
What you needNative or bilingual spoken English. You'll talk to US customers on every call.2 or more years in customer success, onboarding or account management at a software companyWork experience with a US company or US clientsComfort with technical products. No coding needed, and you'll get full training on this one.A plus: experience with free trials, activation, or converting trial users to paidNo real estate background needed
Pay and schedule$3,000 USD a month for your first six months, $3,500 from month sevenPerformance pay for every customer you get up and runningFull-time, remote, on US Eastern business hours