Customer Success

Are you ready to work in a high-growth company and be part of something special? Looking for a dynamic startup environment? At PERA Logistics, we’re reinventing the way logistics work. As a young and innovative company, we’re disrupting one of the most traditional industries, simplifying the complex cross-border freight transportation in the most significant trade route in the world: Mexico-USA. We specialize in cross-border freight services between the United States and Mexico, utilizing innovative solutions to provide our clients with unparalleled customer service.Our commitment to excellence drives us forward, and we’re currently seeking a talented Customer Success to join our fast-growing team. Your goal: As a Customer Success, you’ll be responsible for ensuring that our clients are always receiving adequate attention and recurring updates. Your primary focus will be managing customer relationships, negotiating prices, informing relevant updates, and coordinating shipments to ensure that our customers' freight is delivered on time and in the most cost-effective manner possible. This will involve building relationships with our existing and new customers, a lot of communication with our Carrier Sales team, and managing customer performance. You’ll be working very closely with our Carrier Sales team to ensure that we have the necessary tools and information for our customer's needs, and with our Pricing team to be sure the prices are on-market prices. Day-to-day activities: ● Build and maintain strong relationships with our customers, ensuring their success and satisfaction● Negotiate prices with customers that benefit all parties.● Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner● Collaborate with our sales team to onboard new customers and ensure a smooth transition to our platform● Work closely with our Carrier Operations team to manage customer orders and ensure timely delivery of goods● Proactively identify and address customer needs and concerns, and provide solutions to improve their experience● Collect and analyze customer feedback to inform service improvements● Conduct regular check-ins and follow-ups with customers to ensure their ongoing success and loyalty● Monitor and track customer usage and engagement to identify opportunities for growth and upsell Your professional gains and personal skills: ● Bachelor’s degree in Logistics, Supply Management, Business Administration, Industrial Engineering, or a related field.● Experience in Cross-border Logistics, in the areas of customer service, transportation operations or a related field preferred.● English mandatory.● You enjoy working in a fast-paced environment● You have exceptional communication skills, able to build strong relationships with clients and team members● You’re a creative problem solver who enjoys finding innovative solutions to complex challenges● You’re highly organized and detailed-oriented, able to manage multiple projects simultaneously while maintaining a high level of accuracy and efficiency● You have a passion for continuous learning and improvement, always seeking out new opportunities to grow and develop both professionally and personally● You have a strong work ethic and self-motivation● Knowledge of CRM software and tools is preferred Our offering: ● Competitive salary and benefits package, with opportunities for performance-based bonuses.● Potential for growth within the company, as we continue to expand and develop our business.● Opportunity to take ownership of projects and initiatives, with the support of experienced and dedicated colleagues.● Chance to make a meaningful impact in our company and our clients, and to shape the future of cross-border logistics. If you’re ready to join a dynamic and fast-growing cross-border logistics company and have the necessary skills and motivation to excel as our Customer Success, please apply. We’re excited to hear from you!