Customer Success Lead (CSL) – Quito, Ecuador
Published on CazVidat Employer
Apply for a full-time Customer Success Lead role in Quito. English and Spanish fluency is required; medical office experience and terminology knowledge are pref
Salary
Not provided
Location
Ecuador
Employment type
Full time
Workplace
Remote
Customer Success Lead (CSL) – Quito, Ecuador
Ecuador
Job description
We’re seeking a bilingual Customer Success Lead (CSL) for a full-time opportunity based in Quito, Pichincha, Ecuador. This role requires English and Spanish proficiency. Remote eligibility is indicated for this position; confirm work-location expectations during the hiring process.
Qualifications
- Bachelor’s degree or equivalent in business administration or a related field.
- At least three years of related professional experience. Internships do not count toward this requirement.
- Medical office experience is preferred.
- Knowledge of medical terminology is preferred.
- Bilingual proficiency in English and Spanish is required.
Position Details
- Job title: Customer Success Lead (CSL)
- Location: Quito, Pichincha, Ecuador
- Schedule: Full time
- Remote eligibility: Yes
Explore related opportunities: Customer Service Representative, Customer Service Representative – Remote Eligible, and Customer Service Representative in Cali.
Frequently asked questions
Is this job fully remote or do I need to be in Quito?
This is a full-time position based in Quito, Ecuador, but it offers remote work flexibility so you can work from home.
What kind of experience do I need to apply?
You need at least three years of experience, a Bachelor's degree, and bilingual proficiency, preferably with knowledge of medical terminology.
What will my main responsibilities be as a Customer Success Lead?
You will lead the customer success team, develop engagement strategies, collaborate across departments, analyze client feedback, train staff, manage escalations, report KPIs, and improve processes.
Are there any benefits included with this job?
Yes, benefits include health insurance, paid time off, a retirement plan, remote work, and professional development opportunities.