Customer Success Lead (CSL) in Quito, Ecuador
Published on CazVidat Employer
Explore a remote-eligible Customer Success Lead job in Quito. Requires English and Spanish fluency, a bachelor’s degree, and three years of experience.
Salary
Not provided
Location
Ecuador
Employment type
Full time
Workplace
Remote
Customer Success Lead (CSL) in Quito, Ecuador
Ecuador
Job description
Lead customer success activities in a bilingual role based in Quito, Pichincha, Ecuador. This full-time opportunity is open to remote work. Applicants must be fluent in English and Spanish.
Qualifications
- Bachelor’s degree or equivalent in business administration or a related field.
- At least three years of relevant professional experience. Internships do not count toward this requirement and will not be considered.
- Medical office experience is preferred.
- Knowledge of medical terminology is preferred.
- Bilingual fluency in English and Spanish is required.
Position Details
- Job title: Customer Success Lead (CSL)
- Location: Quito, Pichincha, Ecuador
- Work arrangement: Remote eligible
- Employment type: Full-time
Frequently asked questions
Is this job fully remote or do I need to be in Quito?
This is a full-time position based in Quito, Ecuador, but it offers remote work flexibility so you can work from home.
What kind of experience do I need to apply?
You need at least three years of experience, a Bachelor's degree, and bilingual proficiency, preferably with knowledge of medical terminology.
What will my main responsibilities be as a Customer Success Lead?
You will lead the customer success team, develop engagement strategies, collaborate across departments, analyze client feedback, train staff, manage escalations, report KPIs, and improve processes.
Are there any benefits included with this job?
Yes, benefits include health insurance, paid time off, a retirement plan, remote work, and professional development opportunities.