Customer Support Specialist - Grove City, Ohio

Forge Biologics is seeking a friendly, approachable Customer Support Specialist for a full-time position based in Grove City, Ohio. This role supports customers through clear, timely service and helps strengthen customer satisfaction and retention. The position is remote eligible.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat with accurate, helpful information.
• Resolve customer complaints and technical issues with patience and efficiency.
• Explain product features and best practices to help customers get the most from their experience.
• Record customer interactions and maintain accurate information in the support ticketing system.
• Work with other departments to escalate issues and coordinate complete solutions.
• Attend training to stay current on product updates and service procedures.
• Collect customer feedback and identify opportunities to improve service delivery.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Problem-solving ability in a customer-facing role.
• Attention to detail and the ability to work in a fast-paced environment.
• Technical support experience and familiarity with common software and tools are a plus.
• Previous customer service experience is preferred but not required.

Team and Work Environment

You will report to the Customer Support Team Lead and collaborate with sales, product, and technical teams as needed. Forge Biologics values teamwork, shared learning, and meaningful contributions to customer care.

Position Details

• Employer: Forge Biologics
• Job type: Full-time
• Location: Grove City, Ohio, United States
• Remote eligibility: Yes