Customer Support Specialist — Grove City, Ohio
Published on CazVidat Forge Biologics
Join Forge Biologics as a remote-eligible Customer Support Specialist in Grove City, Ohio. Help customers by phone, email, and chat in a collaborative team.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Customer Support Specialist — Grove City, Ohio
United States
Job description
Forge Biologics is seeking a friendly, approachable Customer Support Specialist in Grove City, Ohio. In this full-time role, you’ll help customers get timely, accurate answers and solutions while supporting customer satisfaction and retention. This position is remote eligible.
Key Responsibilities
- Respond to customer questions by phone, email, and chat with clear, accurate information.
- Resolve complaints and technical issues with patience and efficiency.
- Explain product features and best practices to help customers get the most from their experience.
- Record customer interactions and maintain accurate support ticket documentation.
- Work with sales, product, technical, and other teams to escalate issues and deliver complete solutions.
- Attend training to stay current on product updates and service procedures.
- Collect customer feedback and identify opportunities to improve support and service delivery.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Problem-solving experience in a customer-facing role.
- Attention to detail and ability to work in a fast-paced environment.
- Technical support experience and familiarity with common software and tools are a plus.
- Previous customer service experience is preferred but not required.
Team and Reporting
You’ll report to the Customer Support Team Lead and work in a collaborative team environment that values shared learning and cross-department cooperation.
Job Details
- Employer: Forge Biologics
- Location: Grove City, Ohio, United States
- Work arrangement: Remote eligible
- Employment type: Full-time
Frequently asked questions
Is this Customer Support Specialist position remote?
Yes, this full-time position offers remote work eligibility.
What kind of experience do I need to apply for this role?
Prior customer service experience is preferred but not mandatory, and technical support experience is a plus.
What are the main responsibilities of this job?
You will assist customers via phone, email, and chat, resolve complaints and technical issues, educate customers on product features, document interactions, and collaborate with other departments.
What qualifications do I need for this position?
A high school diploma or equivalent is required, along with strong communication skills and problem-solving abilities in customer-facing roles.
Who will I report to and work with in this role?
You will report directly to the Customer Support Team Lead and collaborate regularly with sales, product, and technical teams.