Customer Support Specialist

#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

A Community Association Management Company that believes integrity, trust, experience, and support are a crucial part of building and maintaining a community. They encourage their team to actively participate in growing their business by helping define best practices every day.

We are looking for a Customer Support Specialist to provide exceptional customer service and quality administrative support to internal and external clients.

Responsibilities

Handle incoming calls and e-mails from homeowners.Manage review, assignment, and follow-up for work orders.Manage deadlines related to work order tasks.Manage, review, process, and monitor non-complex Design Review Committee or Architectural Review Committee applications.Escalate items requiring support to higher-level Community Support team members or the Community Manager.Document actions taken in the system.Update vendors assigned to the Community as requested.Other duties and special projects as assigned.

Work Schedule

Monday to Friday

During daylight saving: 9:00 a.m. 6:00 p.m. CST MX Regular schedule: 10:00 a.m. to 7:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.

Benefits

Competitive Salary (According to experience)Law benefitsRemote WorkWork StabilityComputer equipmentMajor medical insuranceChristmas bonus of 30 days (Aguinaldo)

After The First 3 Months, We Add The Following

Minor medical insurance (Clinic may vary according to your city).Life Insurance.Food vouchers (10% of the gross salary).Restaurant tickets.Saving fund (8% of the gross salary).

Minimum Requirements

MUST: Advanced English (Strong communication skills: writing and speaking).

Around 3 years of experience with customer service (high-volume) and administrative tasks.Previous experience in positions in the HOA, property management, or hospitality industry is preferred.Experience working within business systems and platforms.Experience with accounts payable or financial processing is a plus

Competencies

Empathetic Customer Oriented Results Driven Attention to Detail Communication Skills