Dedicated Live Chat Agent in Austin, TX - Ohmium Inc

Ohmium Inc is hiring a dedicated Live Chat Agent in Austin, Texas. Join our customer support team to deliver exceptional live chat service, enhancing customer satisfaction and loyalty. Key Responsibilities Engage customers via live chat to answer questions and provide product and service information. Respond promptly and professionally to all inquiries, ensuring excellent customer experience. Document interactions accurately to track issues and resolutions. Collaborate with team members to solve complex issues and escalate when needed. Participate in training and team meetings to improve product knowledge and skills. Monitor chat platforms to maintain or exceed service benchmarks. Provide feedback to improve customer service processes. Required and Preferred Qualifications High School Diploma or equivalent. Excellent written and verbal communication skills. Customer service or live chat support experience preferred. Ability to multitask and work efficiently in a fast-paced environment. Familiarity with customer service software and basic computer skills. Strong problem-solving skills with a customer-focused mindset. Ability to work independently and collaboratively. Work full-time onsite in Austin, TX with a supportive team environment. Report directly to the Customer Support Supervisor. Competitive pay at $40 per hour.