Live Chat Agent Jobs in Austin, TX
Published on CazVidat Ohmium Inc
Join Ohmium Inc as a full-time Live Chat Agent in Austin, TX. Provide customer support via chat, resolve inquiries, and earn $40 per hour.
Salary
$40 per hour
Location
Austin, Texas, United States
Employment type
Full time
Workplace
Not provided
Live Chat Agent Jobs in Austin, TX
$40 per hour
Job description
Ohmium Inc is hiring a full-time Live Chat Agent in Austin, Texas. In this on-site customer support role, you’ll help customers through live chat by answering questions, resolving concerns, and sharing information about products and services. Join a friendly, collaborative team focused on quality service and customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer questions and concerns through live chat.
- Provide accurate information about products and services.
- Document customer interactions, issues, and resolutions in the support system.
- Work with teammates to resolve complex issues and escalate cases when needed.
- Monitor chat platforms and help meet or exceed service benchmarks.
- Attend training sessions and team meetings to build product knowledge and service skills.
- Share feedback and suggestions to improve customer support processes.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Excellent written and verbal communication skills.
- Previous customer service or live chat support experience preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with customer service software.
- Strong problem-solving skills and a customer-focused approach.
- Ability to work independently and collaboratively.
Work Environment and Reporting
You’ll work in a collaborative team that encourages open communication and knowledge sharing. The Live Chat Agent reports to the Customer Support Supervisor.
Compensation and Schedule
Pay: $40 per hour. This is a full-time, on-site position in Austin, Texas.
Frequently asked questions
Is this position remote or on-site?
This is a full-time, on-site position based in Austin, Texas.
What is the hourly pay for this Live Chat Agent role?
The position pays USD 40 per hour.
What kind of experience do I need to apply?
Previous experience in customer service or live chat support is preferred but not strictly required.
What are the main responsibilities of this job?
You will engage customers via live chat to resolve inquiries, provide product information, document interactions, collaborate with team members, and participate in training and meetings.
What qualifications do I need to be considered?
You need a high school diploma or equivalent, excellent communication skills, basic computer skills, and the ability to multitask in a fast-paced environment.