Delivery Partner

A multinational technology company based in Santiago, Chile,We are currently looking for a Delivery Partner to join our team.
Responsible for•Defining and evolving a Delivery Strategy for the account in line with the needs of the Customer, and Business unit and ensuring institutionalisation of the same•Leading the account, setting the direction and tracking the achievements in line with the strategy.
Driving Delivery Rigor•Ensuring a comprehensive and effective delivery governance framework with the customer and stakeholders such as other ISUs, NGMs, BTS units, COIN partners, alliance partners and support functions•Monitoring and reporting performance against contractual obligations and ensuring that all contractual obligations are met by the customer.•Identifying the situations that would lead to high or unlimited liability claims, material breaches (e.g. Security or data breaches, IP violations, repeated failures, etc.); implementing controls that would mitigate ornullify these risks; continuous sustaining and reporting on the effectiveness of these controls•Ensuring compliance and Customer policies including, but not limited to those related to security, data privacy, intellectual property, code of conduct, contractually stated and other statutory and regulatory requirements.•Ensuring that adequate resources are deployed for achieving excellence in delivery, and ensuring implementation of modern delivery practices through the effective deployment of iQMSTM in the account.•Collaborating with the Client Partner and ensuring all proposals, estimates and contracts are reviewed by the right stakeholders.•Managing performance of the account through a balanced set of KPIs, and ensuring data quality•Analysing the performance of the account with regards to Delivery, People, Financials, Operations and Customer, in collaboration with the Client Partner.•Driving continuous improvement of performance and productivity in the account•Regularly benchmarking delivery performance using available internal and external benchmarks to identify areas for improvement.•Championing corporate initiatives and driving adoption in the account•Creating a culture of continuous improvement and highlighting value created by these initiatives•Developing a good understanding and building contextual knowledge of the customer’s business and industry.•Ensuring alignment of the account with the latest industry trends in business and technology•Collaborating with the Client Partner to develop growth and transformation ideas for the customer, based on our contextual knowledge.•Ensuring effective management of knowledge in the account to create sustained value while ensuring data protection and compliance to IP requirements.•Creating a knowledge management repository of best practices in the account and enabling articulation and amplification to the larger.•Ensuring adequate and effective governance of all engagements through mechanisms such as PMRs and closure of all risk/gaps identifieD.•Coordinating customer audits/ external audits for the account and ensuring effectivenessDriving Operational Excellence.•Ensuring effective risk management in the account by identifying and managing strategic and operational risks from various sources, implementing controls to reduce or nullify the risks, informing the necessary stakeholders (including customer, account/unit leadership teams).•Managing vendors in case work in the account has been sub-contracted•Managing costs in line with budgets with a focus on efficiency.
Comprehensive Supplemental Health and Life Insurance, including:Nutritional counseling 🥗Sports and wellness guidanceSleep Clinic support 🌛Psychological counselingPhysical therapy (Kinesiology)Educational psychology supportSpeech therapyTelemedicine consultationsPharmacy discounts
Additional benefits include partnerships and discounts with dental clinics 🍭, optical centers, and gyms. Employees also enjoy a birthday day off 🍰 and holiday bonuses. Furthermore, TCS has an agreement with the Arturo López Pérez Foundation (FALP), providing support and benefits related to cancer care.

"Interested candidates are invited to send their CV to [email protected]."
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