Dental Scheduling Virtual Assistant

All candidates from LATAM are welcome to apply!!!
About UsHireHawk connects skilled professionals around the world with U.S. and Canadian companies that value ownership, reliability, and meaningful remote work. For this opportunity, you will support a pediatric dental practice in Texas that wants every family interaction to feel warm, personal, and well cared for. HireHawk offers a fully remote environment, structured onboarding, clear expectations, and an outcomes-first culture.
About the RoleWe are looking for a full-time Dental Scheduling Virtual Assistant who has proven experience scheduling outstanding treatment plans and re-care appointments in a dental practice.This is not a passive administrative role. Your primary goal is to proactively work the practice's outstanding patient lists, connect with families, and turn follow-up opportunities into booked appointments.You will have direct access to the practice's cloud-based dental software and internet phone system and will work closely with the practice owner and two front-office coordinators. Success will be visible in the numbers: quality outreach, completed follow-ups, and patients successfully added to the schedule.
ResponsibilitiesOwn the daily outreach process for outstanding treatment plans and overdue re-care patients from report to booked appointment.Pull and work outstanding treatment and re-care reports from the practice management system every working day.Complete an initial target of 40-60 quality outbound call attempts per day while maintaining a warm, patient-focused experience.Follow up consistently with patients who do not book on the first attempt instead of allowing opportunities to fall through the cracks.Schedule outstanding treatment and re-care appointments accurately based on practice availability and patient needs.Use the practice's internet-based phone system so outbound calls appear to come directly from the dental office.Maintain a clear daily activity report covering patients contacted, re-care appointments scheduled, and outstanding treatment plans scheduled.Keep outreach lists organized and make it easy for the practice owner to see progress and results.Participate in regular update meetings with the practice owner and two front-office coordinators.Represent the pediatric practice with the same friendly, professional, and family-focused communication patients would receive from the in-office team.
RequirementsMust-Have:Proven dental-office experience scheduling outstanding treatment plans and re-care or recall appointments from practice management reports.A demonstrated track record of turning outbound patient follow-up into booked appointments.Confidence completing 40-60 quality outbound call attempts per day and following patients consistently until there is a clear outcome.Ability to work full-time Monday through Friday, 8:00 AM-5:00 PM Central Time, and start as soon as possible.Comfort learning and working independently in cloud-based dental practice management software and internet phone systems.Reliable home-office setup with backup internet and power, plus willingness to participate in HireHawk's standard activity monitoring during working hours.
Nice to Have:Experience using Curve Dental SoftwareExperience with another dental practice management platform if you have not used Curve Dental.