Dispatcher

Job Title: Service CoordinatorLocation: Remote (LATAM)Type: Full-Time | RemoteLanguage: Professional English (C1 and C2 scores)
WorkBetterNow provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.
Our Core Values:Put our Talent firstPursuit of excellence/continuous learningIntegrity and transparencyOwnership mentalityPursuit of growthExcellent attitude
The Ideal CandidateYou have advanced English proficiency at a C1 or C2 level and value work-life balance and remote flexibility. You take ownership of your work, communicate with integrity, and bring a great attitude to everything you do. You are genuinely excited about continuous learning and are looking for long-term commitment and stability. Most importantly, you align with our core values and want to grow professionally with a supportive team that truly puts you first.
Job Description:A remote Service Coordinator will be responsible for scheduling, coordinating, and supporting service operations to ensure timely and efficient service delivery. The ideal candidate is organized, customer-focused, and experienced in managing service requests and technician coordination.
While your duties will depend on the specific needs of your client, they will include, but not be limited to:Schedule and coordinate service appointments, work orders, and technician dispatchingServe as the main point of contact for clients regarding service requests and updatesCreate, assign, and manage work orders in service management systemsTrack service jobs to ensure timely completion and follow-upsCommunicate with field technicians to coordinate schedules and resolve issuesMaintain accurate records of service activities, invoices, and documentationHandle customer inquiries, complaints, and service-related concerns professionallyMonitor service performance and ensure SLAs are metGenerate reports on service operations and performance metricsCoordinate parts, materials, or equipment needed for service jobsSupport continuous improvement of service processes and workflows
Requirements:Bachelor’s degree in Business Administration or related field (or equivalent experience)2+ years of proven experience in service coordination, dispatch, or administrative rolesStrong organizational and multitasking skillsExcellent communication and customer service skillsExperience with scheduling or CRM/dispatch systems (preferred)Ability to work in a fast-paced environment and manage multiple priorities
Technical Requirements Processor: Intel 11th Gen (or equivalent AMD Ryzen 5000 series) for Windows users and M2 for MacsRAM: 16 GB minimum25 - 50 Mbps Internet Speed (Min)
Please note that devices such as MacBook Neos and Chromebooks are not fit for our roles.
BenefitsCompensation & Growth At WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year. 0-3 months: $1,200 USD/month After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month). After 1 year: Salary increases to $1,340 USD/month After 2 years: Salary increases to $1,480 USD/month After 3 years: Salary increases to $1,540 USD/month After 4 years: Salary increases to $1,600 USD/month Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company-wide.
Benefits & Perks100% remote work — enjoy the comfort and flexibility of working from home18 paid vacation days + U.S. federal holidaysPaid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one-time reward. It’s our way of celebrating the growth you helped make possibleA dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionallyA supportive, people-first environment where your voice matters
Why WorkBetterNowAt WBN, you will be part of a team that genuinely puts talent first. We are not just a remote company, we are a community where people are valued, supported, and empowered to grow. We celebrate positive energy, support each other’s success, and believe that when you feel connected and appreciated, you do your best work.
Your stability, integrity, and positive attitude will help drive success for our clients while allowing you to build a fulfilling long-term career for yourself. In addition to meaningful work and professional growth, our team connects each month through activities such as talent shows, costume challenges, virtual learning sessions, and in-person get-togethers twice a year. If this sounds like the opportunity you have been looking for, we would love to hear from you.
Openings for:Antigua and BarbudaArgentinaBahamasBarbadosBoliviaBrazilBelizeChileEcuadorColombiaDominicaEl SalvadorGrenadaNicaraguaDominican RepublicTrinidad & TobagoHondurasMexicoPanamaPeruJamaicaParaguayUruguaySaint LuciaSaints Kitts and NevisSaint Vincent and the GrenadinesGuyanaSuriname