What does the Documentation Assistant role involve?

It involves processing air and ocean shipment documents through CW1, maintaining accurate data, tracking cargo movement, and coordinating with operation teams.

What qualifications and skills are required?

Candidates must be university graduates and have knowledge of air and ocean freight and INCOTERMS. English proficiency, MS Office skills, and communication skills in English and Vietnamese are also required.

What is the working time?

Working time is 1pm to 9pm. The roster schedule includes working on holidays to maintain customer service support.

Documentation Assistant

External job listingat Efl

Efl seeks a Documentation Assistant to handle air and ocean shipping documents, maintain accurate CW1 data, and coordinate cargo updates.

External source - not verified5 weeks agoOpen until: Nov 13, 2026

Salary

Not provided

Location

Da Nang, Vietnam

Employment type

Full time

Workplace

Not provided

Documentation Assistant

Da Nang, Vietnam

Job description

About the role

Efl is seeking a Documentation Assistant to support air and ocean shipment documentation through the CW1 system.

Responsibilities

Process shipping documents, including booking numbers and draft HAWB-HBL for air and ocean shipments through CW1.
Ensure timely and accurate CW1 data, including bookings and shipping instructions.
Track and trace cargo movement in line with global SOPs and IOPs.
Coordinate with operation teams to support compliance and timely updates.
Work from 1pm to 9pm and follow a roster schedule that includes working on holidays to maintain customer service support.

Requirements

University graduate; fresh graduates to candidates with a maximum of 1 year of freight forwarding experience are considered.
Knowledge of air and ocean freight and INCOTERMS.
Proficiency in English and MS Office.
Excellent communication skills in English and Vietnamese.
Detail-oriented, organized, a team player, self-driven, and able to multitask.
Experience with the CW1 ERP system is an advantage.

Key facts

Working time is 1pm–9pm.
Roster schedule includes working on holidays to maintain customer service support.
Fresh graduates to candidates with a maximum of 1 year of freight forwarding experience are considered.
CW1 ERP system experience is an advantage.

Frequently asked questions

What does the Documentation Assistant role involve?
It involves processing air and ocean shipment documents through CW1, maintaining accurate data, tracking cargo movement, and coordinating with operation teams.
What qualifications and skills are required?
Candidates must be university graduates and have knowledge of air and ocean freight and INCOTERMS. English proficiency, MS Office skills, and communication skills in English and Vietnamese are also required.
What is the working time?
Working time is 1pm to 9pm. The roster schedule includes working on holidays to maintain customer service support.