Employer Success Specialist – Account Management

About the role

We are seeking a results-driven professional with experience in customer success and account management, capable of building client relationships, driving platform adoption, resolving challenges, and ensuring successful hiring outcomes.

Requirements

• Bachelor's degree preferred (or equivalent experience).
• At least 4 years of experience in Customer Success, Account Management, Client Services, BPO Operations, or a related field.
• Excellent spoken English, with confidence in client-facing interactions and stakeholder discussions.
• Strong client management, problem-solving, and organizational skills, with the ability to manage multiple priorities and drive successful outcomes.
• Experience managing employer/client relationships, account health, and hiring success metrics.
• Ability to thrive in a fast-paced, high-growth startup environment.
• CRM experience and exposure to supporting US-based clients preferred.
• Proven ability to collaborate across teams, manage operational workflows, and maintain high client satisfaction.
• Proven experience in scaling new accounts, campaigns, or operational processes from the ground up.
• Demonstrated success in leading process improvement and business implementation initiatives.

Schedule

• Monday to Friday, Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

How to apply

• Send your updated CV by email.
• Email Subject: Employer Success Specialist – Account Management

Location

• On-site, BGC, Taguig City, Philippines