Engagement Manager-Casino/Gaming

Role Profile 2.1 Key Responsibilities · Own end-to-end relationships across strategic Casino/Gaming accounts.· Serve as the primary point of contact for CIO, CTO, CPO, Digital, and Business stakeholders.· Drive account growth, farming, cross-selling, and new opportunity development.· Manage the engagement at the P&L level, including revenue, margins, commercial terms, and· delivery governance.· Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms,· CMS/PMS, loyalty, player wallet, omnichannel, and digital transformation.· Lead QBRs, executive engagement, account planning, and stakeholder management.· Translate client business challenges into technology solutions and consulting opportunities.· Manage RFPs/RFIs, SOWs, renewals, negotiations, and commercial discussions.· Build strong relationships with casino operators, gaming technology vendors, and ecosystem· partners across Mexico/LATAM.2.2 Required Qualifications · 12 to 15+ years of experience in IT Services / Consulting / Digital Engineering.· Mandatory experience working with Casino/Gaming clients.· Strong background in Account Management / Engagement Management / Client Partner roles.· Proven experience managing large strategic accounts with revenue/P&L accountability.· Fluent Spanish and English, with excellent verbal and written communication skills.· Strong executive presence and the ability to engage with C-level stakeholders.· Willingness to travel within Mexico/LATAM and occasionally to the U.S.