Enterprise Customer Success Manager
External job listingat Sigma
Join Sigma as an Enterprise Customer Success Manager, guiding customers in analytics, strategic account management, and growth initiatives.
Salary
Not provided
Location
New York, United States
Employment type
Full time
Workplace
Not provided
Enterprise Customer Success Manager
New York, United States
Job description
About the role
Sigma is at the forefront of cloud-based analytics and business intelligence. Its platform bridges complex data queries and business insights with an intuitive interface for users of all technical backgrounds. The Enterprise Customer Success Manager helps customers maximize the value they derive from the platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.
Responsibilities
- Strategic account management: Build and maintain strong relationships with decision-makers and influencers, focusing on high-value accounts.
- Analytics expertise: Guide customers in optimizing their use of Sigma's platform, helping them understand their data and gain actionable insights.
- NDR growth: Develop strategies to maximize NDR, identify upselling and cross-selling opportunities, and reduce churn through proactive engagement and solution-oriented support.
- Customer advocacy: Represent customer needs to the product team and advocate for features, enhancements, and integrations that support satisfaction and retention.
- Success plans: Collaborate with customers on plans that align Sigma's capabilities with their business goals and objectives.
- Educational initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.
Requirements
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of...
- Deep understanding of analytics and business intelligence.
Key facts
- The role focuses on improving Net Dollar Retention through strategic account management and growth initiatives.
- A Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field is listed.
- The role requires a deep understanding of analytics and business intelligence.
Frequently asked questions
What does the role involve?
It focuses on helping customers maximize value from Sigma's platform and improving Net Dollar Retention through account management and growth initiatives.
What educational background is required?
A Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field is listed.
What expertise is required?
The listing calls for a deep understanding of analytics and business intelligence.