Escrow Data Quality - Positive Pay Processor I

Job Summary The Entry‑Level Positive Pay Processor supports daily Positive Pay activities by reviewing check and ACH exception items to help prevent fraud and unauthorized payments. Hands-on training in banking controls, fraud prevention, and compliance processes will be offered.
Key Responsibilities • Review daily Positive Pay exception items in bank portals under established guidelines.• Assist with decisioning items (pay or return) within required bank cut-off times.• Compare presented checks and ACH items to issued check data and supporting documentation.• Research basic discrepancies related to amounts, check numbers, payees, or dates.• Communicate with internal teams to confirm payment details when needed.• Escalate unfamiliar, high-risk, or suspicious items to senior team members or management.• Maintain clear and accurate documentation of decisions and actions taken.• Notify Bank Reconciliation of accepted ACH credits following documented procedures.• Follow internal controls, fraud prevention protocols.• Updating production systems as needed based on transaction requests.
Required Qualifications• High school diploma or equivalent required; coursework or degree is a plus.• 0–2 years of experience in accounting or finance, banking, and customer service.• Comfortable working with systems, spreadsheets, and online banking portals.• Ability to meet daily deadlines and follow documented procedures.
Skills & Competencies• Strong attention to detail• Willingness to ask questions and learn new processes• Basic analytical and problem-solving skills• Clear written and verbal communication• Dependable, organized, and accountable• Ability to handle sensitive financial information with professionalism and confidentiality
Training• On-the-job training for Positive Pay and ACH• Ongoing support from senior processors and management
Work Environment• Hybrid work environment• Time-sensitive daily responsibilities aligned with bank deadlines